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Residential Permit Parking Renewal

Frequently Asked Questions


I have paid for my permit online and received it, however, I have now misplaced it. How do I obtain a replacement permit?

Arrangements can be made to issue a replacement on-street parking permit by calling:

Toronto City Hall 416-392-7873

There is a reissue fee. See website for current fee schedule.


My spouse has paid for our permit by mail and I mistakenly paid for our permit online. What can I do?

Please allow 36 hours after you have submitted your payment on-line so that staff can confirm the double payment. Once confirmed you will be issued a refund cheque for the overpayment.


What if by mistake I renewed online under a wrong permit renewal number?

Please call and speak to one of our Permit Parking staff at 416-392-7873, between 8:30 a.m. and 4:15 p.m. Monday to Friday. Provide the staff with your payment confirmation number as this number is required to trace your payment. If you do not have your confirmation number you may need to contact your VISA/MasterCard/American Express office for the information.


What happens if I have renewed my on-street parking permit online and did not receive it on time?

Please expect to receive your on-street parking permit within 5-6 business days of payment of your renewal. If however, you have not received your permit, arrangements can be made to issue a replacement by calling:

Toronto City Hall 416-392-7873


Can I renew my permit even though my vehicle licence plate is still registered out of province?

Yes you can. When you do change your vehicle to Ontario plates, you will then be required to return your current permit and have it reissued with the new licence plate.


My new vehicle is registered commercial. Can I obtain an on-street parking permit for a commercial vehicle?

Provided the vehicle is your sole means of family transportation (you have no other vehicles in your possession) and is less than 5.2m in length and under 3000 kilograms gross registered vehicle weight, you may purchase a parking permit. The vehicle must also be registered for personal use only. For more information on exceptions on commercial vehicles, please call:

Toronto City Hall 416-392-7873


I have not renewed my vehicle licence plate with the Ministry of Transportation. Would I still be able to renew my permit?

No, it is suggested that you find other parking arrangements. A vehicle left on the street with an expired licence plate is in violation of the by-law. The vehicle is subject to tagging and towing.


I currently have the use of a vehicle owned by someone else/rental vehicle. Can I get a permit for this vehicle?

Yes you can provided that you are listed as a driver of the vehicle on insurance policy/rental agreement and provide supporting documentation. Please call for more information:

Toronto City Hall 416-392-7873


Why is the online payment option restricted to renewing only and does not allow me to apply for a new permit nor does it allow me to renew a permit with a change of address/vehicle plate etc. through the Internet?

In order to apply for a new permit, you are required to provide a copy of your valid driver's licence, valid vehicle registration, as well as, proof of residency. Similarly, in order to make any changes to your renewal address/vehicle plate etc., supportive documentation must be received by our office.

At this time, these renewal changes can only be made in person or by mail:

Toronto, City Hall
100 Queen Street West,
Main Floor, West Tower
Toronto, M5H 2N2
Tel: 416-392-7873


Can I renew a permit though the Internet for someone else and what do I need?

Yes you can renew the permit for someone else. You will require having their permit renewal number or licence plate.


I am having guests at my house that will require a visitor's on-street parking permit. Can I obtain one through the Internet?

Yes. Temporary (guest/visitor) on-street parking permits can be purchased online.