Item - 2025.SE7.3

Tracking Status

This item was considered by Service Excellence Committee on February 28, 2025 and was adopted with amendments.

SE7.3 - Presentation on the Service Excellence Committee�s Mandate

Decision Type:: Presentation

Status:: Amended

Wards:: All

Committee Decision

The Service Excellence Committee:

1. Requested the City Manager's Office and the Executive Director, Customer Experience to report back to the Service Excellence Committee meeting on June 23, 2025 with an update on recommendations in progress.

Decision Advice and Other Information

Kate Bassil, Chief of Staff, City Manager's Office and Roopy Chhina, Executive Director, Customer Experience gave a presentation on the Service Excellence Committee's mandate.

Summary

At the request of Councillor Ainslie, the Committee will hear a presentation from the City Manager's Office and the Interim Executive Director, Customer Experience on the Service Excellence Committee's mandate, similar to the presentation heard as part of item 2023.SE1.1, for the benefit of the new members of the Service Excellence Committee.

Background Information

(February 26, 2025) Letter from Councillor Paul Ainslie on Presentation on the Service Excellence Committee�s Mandate
https://www.toronto.ca/legdocs/mmis/2025/se/bgrd/backgroundfile-253422.pdf
Presentation on Service Excellence Committee Overview
https://www.toronto.ca/legdocs/mmis/2025/se/bgrd/backgroundfile-253445.pdf

Motions

Motion to Add New Business at Committee moved by Councillor Paula Fletcher (Carried)

Motion to Amend Item (Additional) moved by Councillor Vincent Crisanti (Carried)

That:

The Service Excellence Committee request the City Manager's Office and the Executive Director, Customer Experience to report back to the Service Excellence Committee meeting on June 23, 2025 with an update on recommendations in progress.