Item - 2026.TTC14.15

The TTC Board:

1. Approved the updates to the Body-Worn Camera and In-Car Camera Policy, included as Attachment 1.

2. Approved an eight-month Body-Worn Camera pilot for Group Station Managers, Duty Station Managers, and Stations Supervisors, beginning May 2026.

3. Approved a Body-Worn Camera pilot for Customer Service Agents during the FIFA World Cup 2026™ period, beginning June 2026, conditional upon ATU Local 113’s agreement to participate.

The TTC is planning to expand the use of Body-Worn Cameras to Station Staff in May 2026 as part of FIFA World Cup 2026™ readiness and to support employee safety and improve the customer experience. The implementation requires approval of updates to the TTC’s Body-Worn Camera and In-Car Camera Policy that incorporate Station Staff and their responsibilities and use of the cameras.

Phase I of the pilot will run from May 1, 2026 to December 31, 2026, with further implementation planned as part of Phase II in 2027. The TTC will report back to the Board in Q1 2027 on the results of the pilot, including Key Performance Indicators (KPIs) and feedback from additional consultation with employees, customers, and the public.  

TTC staff continues to engage in active, constructive discussions with ATU Local 113 regarding the potential rollout to of body-worn cameras during FIFA World Cup 2026™ to Customer Service Agents as part of the pilot program. These consultations are being approached in a collaborative and transparent manner, with a clear focus on understanding impacts, addressing concerns, and identifying mutually beneficial solutions. While discussions remain ongoing, there is a shared commitment to ensuring that any future implementation is thoughtfully planned, well-supported, and aligned with both operational objectives and workforce considerations. The TTC’s rollout of body-worn cameras to Customer Service Agents during the FIFA World Cup 2026™ is conditional on ATU Local 113’s agreement to participate in the pilot program.