Item - 2026.TTC13.3

The Toronto Transit Commission received the Approved Minutes of the Advisory Committee on Accessible Transit (ACAT) General Monthly Meetings of November 27 and December 18, 2025 for information.

Sophie Petrillo, ACAT Chair, gave a verbal presentation on this item

The Advisory Committee on Accessible Transit (ACAT) is forwarding the approved minutes of its General monthly meetings of November 27, 2025 and December 18, 2025 to the February 2026 Board Meeting for information. At the November meeting, ACAT members received updates about the TTC vehicle procurement plan for Wheel-Trans e-buses and the TTC Community Safety, Security, and Well-Being Plan. There was also a discussion about the cancellation of the 2025 Halloween Fest event.

At the December meeting, ACAT members discussed the Line 6 Finch West LRT opening and provided feedback about some accessibility features. The Committee also received information about changes made to bus stops in the East Mall-Burnhamthorpe area of Etobicoke after receiving feedback from the local community. Retiring and incoming ACAT members and pool members were acknowledged and welcomed.

The following is a summary of the main topics discussed at the November and December ACAT Subcommittee Meetings:

Communications Subcommittee
November meeting:

• Scarborough Town Centre Station signage: concerns were raised about high-mounted signs and visibility for low-vision and seated users.
• CNIB replacement card procedures: discussions about broad awareness of the new process.
• Wheel-Trans communications updates: discussions about equity consultations, travel training video series, the end-of-year newsletter, and an International Day of Persons with Disabilities event.

December meeting:

• Line 6 train announcements and including door direction and next station information when entering and exiting stations.
• New subway platform boarding decals for improved customer flow and visibility for low vision customers.
• Wheel-Trans app and Self-booking Website improvements.
• Need for additional public education about new transit lines and clear instructions for Passenger Assistance Intercoms.

Design Review Subcommittee (no meeting held in November)
December meeting:

• 2025 TTC Annual Public Forum on Accessible Transit feedback: members shared their thoughts on design-related public feedback such as priority seating use, suggestion to change the colour of straps, promote customer education about priority seating use, and to consider using retractable stop-sign arms on streetcars.
• Line 6 Finch West LRT visit: discussions about signage, areas of refuge, audibility of announcements and suggestion to for clearer communication about emergency features, APS button location information, and connecting-route information.

Strategy and Planning Subcommittee
November meeting:

• Warden Station elevators 2025 opening and planned closure: members stressed the need for strong, multi-platform communication about the temporary opening and later shutdown.
• Line 5 Cedervale and Mount Dennis partial openings: discussions about signage, standardized pickup locations and cold weather protection.

December meeting:

• 2025 TTC Public Forum on Accessible Transit feedback: members shared their thoughts on public feedback such as sidewalk conditions, Request Stop program, elevator outages and specific route concerns.
• PRESTO Support Person Assistance Card update and review of proposed one card pass back solution.

Wheel-Trans Operations Subcommittee (no meeting held in December)
November meeting:

• Resumpton of “Day in the Life” training for contracted Wheel-Trans drivers and vehicle ergonomics.
• LRT and Wheel-Trans stops labelling: discussion about the need for clear labelling to improve accessibility, including travel direction.
• Reporting on customer complaints, commendations, PRESTO issues, and service consistency.