Item - 2026.SE13.4
Tracking Status
- This item was considered by Service Excellence Committee on July 6, 2026 and was adopted without amendment.
SE13.4 - Using 311 and Other Data to Drive Service Excellence in Urban Forestry
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Decision
The Service Excellence Committee:
1. Received the report (June 19, 2026) from the Executive Director, Environment, Climate and Forestry, for information.
Origin
Summary
At its meeting on March 23, 2026, the Service Excellence Committee requested the General Manager Toronto Water, the General Manager, Solid Waste Management Services and the Executive Director, Environment, Climate and Forestry (ECF) to report back to the Service Excellence Committee, on how they use 311 data, as well as other data sources to identify trends and make service improvements.
In response, this report provides an overview of how 311 and other data is used specifically in Urban Forestry to support service delivery. Environment, Climate and Forestry uses this data alongside work management systems, long-term strategic and operations planning, to drive service delivery, pilot service efficiencies and manage issues related to the city’s urban forest.
Background Information
https://www.toronto.ca/legdocs/mmis/2026/se/bgrd/backgroundfile-288416.pdf