Item - 2026.SE13.2
Tracking Status
- This item was considered by Service Excellence Committee on July 6, 2026 and was adopted without amendment.
SE13.2 - Using 311 and Other Data to Identify Trends and Improve Service Delivery in Solid Waste Management Services
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Decision
The Service Excellence Committee:
1. Received the report (June 19, 2026) from the General Manager, Solid Waste Management Services, for information.
Origin
Summary
At its meeting on March 23, 2026, the Service Excellence Committee requested the General Manager, Solid Waste Management Services (SWMS) to report back to the Service Excellence Committee at its meeting on July 6, 2026, on how the Division uses 311 service request (SR) data, as well as other data sources, to identify trends and make service improvements.
Solid Waste Management Services utilizes a range of integrated data sources to support informed decision making and ensure safe, efficient and timely delivery of services. This includes tonnage data, asset information, geospatial data, operational performance data and 311 service request data.
These data sources play a critical role in planning and allocating sufficient resources, identifying trends, and forecasting budget. They also support the Division with asset lifecycle management, safe and efficient coordination and optimization of collection routes and the ability to identify high-demand locations or areas. Additionally, this data provides insight into contractor performance and supports continuous improvement initiatives and long-term strategic planning.
Background Information
https://www.toronto.ca/legdocs/mmis/2026/se/bgrd/backgroundfile-288392.pdf
Communications
(July 2, 2026) E-mail from Serge Kushnier (SE.New)
(July 2, 2026) E-mail from Mary Ambrose (SE.New)
(July 2, 2026) E-mail from Deanna Scriver (SE.New)
(July 2, 2026) E-mail from Patricia Glover (SE.New)
(July 2, 2026) E-mail from Bashar Kassir (SE.New)
(July 2, 2026) E-mail from Randolph Ouimet (SE.New)
(July 2, 2026) E-mail from Kim Bennett (SE.New)
(July 3, 2026) E-mail from Raffaella Ravulli (SE.New)
(July 5, 2026) E-mail from Barbara Cook (SE.New)
(July 5, 2026) E-mail from C. L. Douglas (SE.New)
(July 6, 2026) Presentation from Ingrid Buday, No More Noise (SE.New)
https://www.toronto.ca/legdocs/mmis/2026/se/comm/communicationfile-216839.pdf
(July 6, 2026) E-mail from Catherine Carroll (SE.New)
(July 6, 2026) Presentation from Joseph Liu (SE.New)
Speakers
Bashar Kassir
Joseph Liu