Item - 2026.SE12.2
Tracking Status
- This item was considered by the Service Excellence Committee on May 14, 2026. The Committee received the item for information only. No further action will be taken on this item.
SE12.2 - Using 311 and Other Data to Identify Trends and Improve Service Delivery in Parks and Recreation, Transportation Services and Municipal Licensing and Standards
- Decision Type:
- ACTION
- Status:
- Received
- Wards:
- All
Committee Decision
The Service Excellence Committee:
1. Received the report (May 1, 2026) from the General Manager, Parks and Recreation, the General Manager, Transportation Services, and the Interim Executive Director, Municipal Licensing and Standards.
Decision Advice and Other Information
The General Manager, Parks and Recreation, the General Manager, Transportation Services, and the Interim Executive Director, Municipal Licensing and Standards gave a presentation on Using 311 and Other Data to Identify Trends and Improve Service Delivery in Parks and Recreation, Transportation Services and Municipal Licensing and Standards.
Origin
Summary
At its meeting on March 23, 2026, the Service Excellence Committee requested the General Manager, Parks and Recreation, the General Manager, Transportation Services and the Executive Director, Municipal Licensing and Standards to report back on how they use 311 data, as well as other data sources, to identify trends and make service improvements.
In response, this report outlines how 311 data is used across Transportation Services, Municipal Licensing and Standards and Parks and Recreation to support service delivery. This data informs planning, resource prioritization, and long-term decision making, and when integrated with other data sources, enables a more proactive, equitable, and data-driven approach to service improvement.
Background Information
https://www.toronto.ca/legdocs/mmis/2026/se/bgrd/backgroundfile-286650.pdf
Communications
Speakers
Motions
That the item be received for information.