Item - 2026.LC2.1

The Long-Term Care Committee of Management:

1. Received the report (June 9, 2026) from the General Manager, Seniors Services and Long-Term Care for information.

Nicole Welch, General Manager, Senior Services and Long-Term Care, and Joanne Kang, Acting Director, Resident Care and Services, gave a presentation on the Long-Term Care Committee of Management. 

This report provides an annual performance review of the City of Toronto’s ten long-term care homes. The report outlines the long-term care home’s compliance with the Fixing Long-Term Care Act (FLTCA) 2021, Ministry of Long-Term Care (MLTC) reported key performance indicators, resident and family satisfaction ratings, and long-term care home waitlist data.

This report is prepared for the Committee of Management, who is responsible for ensuring the City of Toronto’s long-term care homes, are operating in compliance with the FLTCA legislation and its regulations, meet the requirements set out by the Ministry of Long-Term Care, and ensure the safety, quality of care, and well-being of residents.

Key takeaways highlighted in this report are:

• Seniors Services and Long-Term Care (SSLTC) are out-performing provincial benchmarks for key clinical indicators.
• SSLTC has an increased number of waitlisted applications for admission, including first choice preference.
• SSLTC has seen improvement in resident and family experience, demonstrated through the Your Opinion Counts (YOC) survey response with respect to recommending the home to others.