Item - 2026.GG28.9

The General Government Committee recommends that:  

1. City Council authorize the Chief Technology Officer to negotiate and enter into a non-competitive agreement with Upland Software Inc. / Logiciels Upland Inc., in the amount of $2,625,000 net of all taxes and applicable charges ($2,671,200 net of Harmonized Sales Tax Recoveries) for a three (3) year period, commencing on December 1, 2026, with two (2) additional one (1) year optional periods, on terms and conditions satisfactory to the Chief Technology Officer and in a form satisfactory to the City Solicitor.

The purpose of this report is to request City Council authority to enter into a non-competitive contract with Upland Software Inc. / Logiciels Upland Inc., for Cimpl, a Telecom Expense Management Service, for a term of three (3) years with option to extend the contract by two (2) additional one (1) year periods in the value of $2,625,000 net of all taxes and applicable charges ($2,671,200 net of Harmonized Sales Tax Recoveries).

Cimpl was procured through competitive Request for Proposal Number 3405-19-0085 in 2020. Cimpl provides the City with a platform to manage the full lifecycle of monthly expenses for network, telephony, Voice over IP, and wireless for all City Divisions. It is integrated into existing workflows and tools, like SAP and ServiceNow, to ensure effective expense management and compliance with AU16.16 - Controls Over Telecommunication Expenses Need Improvement.

This report recommends proceeding with a non-competitive agreement with Upland Software Inc., to ensure continuity of access to this integrated platform.

A non-competitive procurement may be undertaken where both the proposed procurement and supplier can be justified in good faith based on an exception set out in Toronto Municipal Code Chapter 195, Procurement. This procurement will be proceeding under the exception related to Exclusive Rights, where Upland Software Inc. / Logiciels Upland Inc., and the City have determined in good faith that both the proposed procurement and the selected supplier, along with the terms and conditions of the contract, are beneficial to the City (Toronto Municipal Code, Chapter 195, Procurement, Section 7.1.C).

City Council approval is required in accordance with Municipal Code Chapter 195, Procurement, where the current request exceeds the Chief Purchasing Officer's authority of the cumulative five-year commitment for each supplier, under Article 7, Section 195- 7.3 (D) of the Purchasing By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority.