Item - 2026.GG28.12

The General Government Committee recommends that:  

1. City Council authorize the Chief, Toronto Paramedic Services, to negotiate and enter into an agreement with Bramic Creative Business Products Ltd., for the provision and installation of Specialized Dispatch Consoles and Related Maintenance Services in the amount of $3,723,977 net of all applicable taxes and charges ($3,789,519 net of Harmonized Sales Tax recoveries). for a period of one (1) year from the date of award with the option to renew for four (4) additional one (1) year periods, on terms and conditions satisfactory to the Chief, Toronto Paramedic Services, and in a form satisfactory to the City Solicitor.

The purpose of this report is to request authority to enter into an agreement with Bramic Creative Business Products Ltd., for the provision and installation of Specialized Dispatch Consoles and Related Maintenance Services in the amount of $3,723,977 net of all applicable taxes and charges ($3,789,519 net of Harmonized Sales Tax recoveries), for a period of one (1) year from the date of award with the option to renew for four (4) additional one (1) year periods.

Toronto Paramedic Services' current dispatch consoles are manufactured by Bramic. The consoles continue to be used in a high-demand, 24/7 emergency dispatch environment and, as a result, experience ongoing wear and tear. As the manufacturer, Bramic holds exclusive rights and is the only vendor certified to provide servicing, parts and maintenance (including specialized cleaning) of the consoles. Procuring new dispatch consoles is necessary to support Toronto Paramedic Services’ growing workforce, rising 9-1-1 call volumes, and enhanced dispatch capabilities enabled by modernized layouts and workflows. This contract supports procurement of dispatch consoles required at the Backup Ambulance Communication Centre. The current Backup Ambulance Communications Centre is overcrowded and is undergoing a relocation and expansion within the same building to increase capacity to at least 40 workstations. The current agreement with Bramic Creative Business Products Ltd., will expire on December 31, 2026.

Non-competitive procurements may be undertaken where both the proposed procurement and supplier can be justified in good faith based on an exception set out in City of Toronto Municipal Code, Chapter 195, Procurement. This procurement will be proceeding under the exception related to compatibility where Bramic Creative Business Products Inc., and the City have determined in good faith that both the proposed procurement and the selected supplier, along with the terms and conditions of the contract, are beneficial to the City (Chapter 195, Section 195-7.1E).

City Council approval is required in accordance with the requirements of City of Toronto Municipal Code, Chapter 195, Procurement, as the current request for the Agreement would exceeds the threshold of $500,000 net of Harmonized Sales Tax as specified under Article 7, Section 195-7.3(D); and Chapter 71, Financial Control, Section 71-11(A). Further, the Agreement would result in an arrangement with the vendor in excess of the cumulative five-year commitment limit.