Item - 2026.EX29.14

Tracking Status

  • City Council adopted this item on March 25 and 26, 2026 with amendments.
  • This item was considered by the Executive Committee on March 10, 2026 and adopted without amendment. It will be considered by City Council on March 25 and 26, 2026.

EX29.14 - Cracking Down on Bad Landlords

Decision Type:
ACTION
Status:
Amended
Wards:
All

Caution: Motions and votes are shown below. Any motions or votes should not be considered final until the meeting is complete, and the decisions for this meeting have been confirmed.

Committee Recommendations

The Executive Committee recommends that:

 

1. City Council request the City Manager to put in place a previously contemplated but never implemented consolidated, cross-divisional database for tracking investigation and enforcement activity at rental properties that have multiple complaints, so that all divisions, agencies, boards and commissions can coordinate their activity, no later than July 2026, and make this database publicly available.

 

2. City Council request the Deputy City Manager, Development and Growth to convene an ongoing coordinating and implementation table led by the Housing Secretariat, with support from Municipal Licensing and Standards, Public Health, Toronto Fire Services, Legal Services and Toronto Building to coordinate enforcement, including remedial action when necessary, between the named divisions.

 

3. City Council request the City Manager to implement a policy across all divisions that in the event a problem landlord is identified through repeated violations, that all divisions should initiate proactive investigations into any additional properties owned by the same individual or company, and that such buildings be identified as ‘problem buildings’ to be treated with more intensive, dedicated resources and attention for compliance.

 

4. City Council request the Housing Secretariat lead the delivery of remedial action at 500 Dawes Road, as is determined to be appropriate, in order to facilitate the leveraging of assistance from City partners including Toronto Community Housing Corporation and CUPE 416 to tap into the vast database of vendors and resources available to the City of Toronto to support remedial action as appropriate; and further, use the ongoing remedial action at 500 Dawes Road to inform the policy framework coming to City Council in April 2026, including demonstrating the most effective methods used to engage residents at 500 Dawes Road on coordinated pest abatement measures.

 

5. City Council authorize the Executive Director, Housing Secretariat to negotiate and enter into any agreements required to implement Recommendation 4 above.

 

6. City Council direct the City Manager to include in the planned report on RentSafe to City Council in April 2026, a roster of contractors to carry out emergency repairs, pest and mold abatement, and other remediation, as directed by City Council at its May 21 and 22, 2025 meeting.

Background Information (Committee)

(March 9, 2026) Letter from Mayor Olivia Chow on Cracking Down on Bad Landlords
https://www.toronto.ca/legdocs/mmis/2026/ex/bgrd/backgroundfile-285007.pdf

Background Information (City Council)

(March 12, 2026) Supplementary Report from the City Solicitor on Amendments to the Building Code Act, 1992, Respecting Property Standards By-laws (EX29.14a)
https://www.toronto.ca/legdocs/mmis/2026/cc/bgrd/backgroundfile-285415.pdf

Communications (Committee)

(March 10, 2026) Letter from Ryan Endoh, Chair, Dawes ACORN Tenants’ Association (EX.New)
https://www.toronto.ca/legdocs/mmis/2026/ex/comm/communicationfile-205926.pdf

Communications (City Council)

(March 10, 2026) Letter from Walied Khogali, Co-Chair, Board of Directors and Ali Shahan Ahia, President, Regent Park Neighbourhood Association (CC.Main)
https://www.toronto.ca/legdocs/mmis/2026/cc/comm/communicationfile-205982.pdf
(March 20, 2026) Letter from Laura Anonen, Advocacy Centre for Tenants Ontario and Don Valley Community Legal Services. (CC.Supp)
https://www.toronto.ca/legdocs/mmis/2026/cc/comm/communicationfile-206134.pdf
(March 23, 2026) Letter from Jason Ash, Co-chair, Leaside Towers Tenants Association (CC.Supp)
https://www.toronto.ca/legdocs/mmis/2026/cc/comm/communicationfile-206402.pdf
(March 25, 2026) E-mail from Miguel Avila-Velarde (CC.New)
(March 24, 2026) E-mail from Ty Riches, Lead Organizer, Toronto ACORN (CC.New)
https://www.toronto.ca/legdocs/mmis/2026/cc/comm/communicationfile-206586.pdf
(March 25, 2026) Letter from Ryan Endoh, Chair, Dawes ACORN Tenants' Association (CC.New)
https://www.toronto.ca/legdocs/mmis/2026/cc/comm/communicationfile-206587.pdf
(March 24, 2026) Letter from Marva Burnett, Marcia Stone, Alejandra Ruiz Vargas, Edina Edmunds, Stacey Semple and James Maroosis, on behalf of Toronto Association of Community Organizations for Reform Now (ACORN) (CC.New)
https://www.toronto.ca/legdocs/mmis/2026/cc/comm/communicationfile-206619.pdf
(March 24, 2026) Letter from Mason Fitzpatrick, Director of Communications, Federation of Metro Tenants' Associations (CC.New)
https://www.toronto.ca/legdocs/mmis/2026/cc/comm/communicationfile-206643.pdf
(March 25, 2026) Letter from Ryan Endoh, Chair, Dawes ACORN Tenants' Association (CC.New)
https://www.toronto.ca/legdocs/mmis/2026/cc/comm/communicationfile-206655.pdf
(March 25, 2026) E-mail from Nicole Corrado (CC.New)

Motions (City Council)

1 - Motion to Amend Item moved by Councillor Stephen Holyday (Carried)

REVISED

 

That City Council amend Executive Committee Recommendation 4 by deleting the words "CUPE 416" before the words "to tap" and replacing them with the words "city staff and labour partners" so that it now reads as follows:

 

1. City Council request the Housing Secretariat lead the delivery of remedial action at 500 Dawes Road, as is determined to be appropriate, in order to facilitate the leveraging of assistance from City partners including Toronto Community Housing Corporation and CUPE 416 city staff and labour partners to tap into the vast database of vendors and resources available to the City of Toronto to support remedial action as appropriate; and further, use the ongoing remedial action at 500 Dawes Road to inform the policy framework coming to City Council in April 2026, including demonstrating the most effective methods used to engage residents at 500 Dawes Road on coordinated pest abatement measures.


2 - Motion to Amend Item (Additional) moved by Councillor Lily Cheng (Carried)

That:

 

1. City Council request the Executive Director, Housing Secretariat to coordinate consultation with tenant advocacy organizations in the process of building the portal and to conduct user experience consultations with tenants and advocacy organizations once the portal is completed.
 

2. City Council direct the Executive Director, Municipal Licensing and Standards to review how landlords could be required to provide tenants with notice when their building is going to be before the Property Standards Committee with information and instructions on how they can participate in the process, and to include this information in a future RentSafeTO update.


3a - Motion to Amend Item moved by Mayor Olivia Chow (Carried)

That:

 

1. City Council amend Executive Committee Recommendation 4 by:

 

a. adding the words ", in consultation with relevant divisions, to" after the words "request the Housing Secretariat";

 

b. deleting the word "lead the delivery of remedial action" and replacing them with the words "coordinate the delivery of potential remedial action";

 

c. deleting the words "in order to facilitate the leveraging of assistance from City partners including" and replacing them with the words "by divisions with enforcement authorities, and leverage the vast database of vendors and resources available to the City of Toronto through the";

 

d. deleting the words "to tap into the vast database of vendors and resources available to the City of Toronto to support remedial action";

 

e. deleting the words "and further, use the ongoing" and replacing them with the words "use any ongoing"; and

 

f. deleting the word "policy" before the word "framework" and replacing it with the words "remedial action"

 

so that Recommendation 4 reads as follows:

 

4. City Council request the Housing Secretariat, in consultation with relevant divisions, to lead coordinate the delivery of potential remedial action at 500 Dawes Road, as is determined to be appropriate, in order to facilitate the leveraging of assistance from City partners including by divisions with enforcement authorities, and leverage the vast database of vendors and resources available to the City of Toronto through the Toronto Community Housing Corporation and CUPE 416 to tap into the vast database of vendors and resources available to the City of Toronto to support remedial action as appropriate; use the any ongoing remedial action at 500 Dawes Road to inform the policy remedial action framework coming to City Council in April 2026, including demonstrating the most effective methods used to engage residents at 500 Dawes Road on coordinated pest abatement measures.

 

2. City Council amend Executive Committee Recommendation 5 by:

 

a. deleting the words "Executive Director, Housing Secretariat" and replace them with the words "City Manager or designate";

 

b. adding the words "deliver any remedial action at 500 Dawes Road as determined to be appropriate by divisions with enforcement authorities" after the words "required to"; and

 

c. deleting the words "implement Recommendation 4 above";

 

so that Recommendation 5 now reads as follows:

 

5. City Council authorize the City Manager or designate to negotiate and enter into any agreements required to deliver any remedial action at 500 Dawes Road as determined to be appropriate by divisions with enforcement authorities. 


3b - Motion to Amend Item (Additional) moved by Mayor Olivia Chow (Carried)

That:

 

1. City Council request the Province to amend the Building Code Act, 1992, to eliminate the rights of appeal under section 15.3 and have property standards orders be confirmed as final and binding after the expiry of the time to comply set out by enforcement officers in the order; in the alternative, if the appeal processes remain, request the province amend the Building Code Act, 1992 to reduce the 14-day appeal periods in section 15.3 to seven days or less.


2. City Council request the Province to amend the Building Code Act, 1992, to increase the maximum fines possible for violations of property standards by-laws and property standards orders.


3. City Council request the Province to enact a regulation to define “immediate danger to the health or safety of any person” as that phrase is used in section 15.7 to clarify that the City may exercise its emergency order power in cases where long-standing noncompliance with property standards may be causing health and safety impacts to tenants.


4. City Council request the Province to enact a regulation which makes non-conformity with a standard prescribed in a property standards by-law an offence under section 36 of the Building Code Act, 1992, so that the City can lay charges without issuing an order.


5. City Council request the Province to enact a regulation which makes it a continuing offence to not comply with a confirmed property standards order, and designate each day noncompliance continues as an offence under section 36 of the Building Code Act, 1992.


6. City Council reiterate its requests to the Government of Canada and the Government of Ontario to significantly increase their investment in the HousingTO 2020-2030 Action Plan which will increase the supply of new affordable and supportive homes, protect existing rental stock, including through retrofit programs, and help residents across the City to maintain their existing home.


7. City Council reiterate its requests to the Government of Ontario to amend the Residential Tenancies Act, 2006, and/or related regulations to:


a. reintroduce vacancy control legislation which ties rents to residential units rather than tenancies;

 

b. introduce rent control to cover units first occupied after November 15, 2018;


c. require landlords of residential units to be responsible for finding temporary accommodation or provide sufficient relocation assistance for their tenants for the duration of the renovations if tenants intend to return post-repair/renovation;


d. require landlords to obtain a building permit before issuing an N13 notice of termination, provide a copy of the applicable permit to tenants together with any N13 notice of termination, require evidence that the permit was delivered with the N13 notice of termination as part of any L2 application to end a tenancy filed on that basis, and require the approved permit be provided to the Landlord and Tenant Board as part of any L2 application to end a tenancy filed on the basis of an N13 notice of termination;


e. provide the same rights and compensation afforded to tenants in buildings with five (5) or more units to those in buildings with less than five (5) units;


f. increase the required compensation for tenants in no-fault evictions;


g. remove ex parte eviction orders for breached repayment agreements;


h. require landlords to attach a plain-language tenants’ rights information package to N13 eviction notices (similar to the City of Toronto's Eviction Prevention Handbook);


i. regulate N11s and buy-out agreements;


j. amend Above Guideline Increase rules to eliminate the eligibility of capital expenditures that constitute general repair and maintenance of the property; add a new subsection requiring landlords to save 10 percent of rental income to be accessed for capital expenditures; and require landlords to notify tenants of the decrease in advance of the date when rent is required to be reduced as specified in an order permitting an Above Guideline Increase related to eligible capital expenses; and

 

k. prohibit the use of algorithmic software that utilizes non-public competitor data to set market rents.

 

8. City Council reiterate its request to the Government of Ontario to make the following operational changes:
 

a. allow tenants the right to in-person Landlord and Tenant Board hearings to eliminate technological barriers for individuals who do not have access to digital devices or reliable internet connection;

 

b. simplify Landlord and Tenant Board notices with plain language so they are easily understood and ensure all forms include a tracking number that is linked to a public registry; and

 

c. establish a provincial rental registry that tracks building ownership, rental rates, Above Guideline Increases and their expiry dates, and Landlord and Tenant Board eviction filings and their outcomes, and monitor data on N12 and N13 evictions.

 

9. City Council request the Government of Ontario to proclaim and bring into force Bill 97, Helping Homebuyers, Protecting Tenants Act, 2023, and/or related regulations that would complement Toronto’s existing Renoviction By-law and expand protections across Ontario to:

 

a. require that when landlords provide a notice to terminate a tenancy for repairs or renovations, that it be accompanied by a report from a qualified person confirming that the renovations/repairs are so extensive that they require vacant possession of the rental unit; a qualified person should include someone with professional qualifications who is licensed and required to meet professional and ethical obligations under provincial legislation (e.g., architects and professional engineers);


b. require landlords to provide tenants who have provided notice that they wish to have a right of first refusal to return to the unit with written notice of the estimated completion date, any changes to this date, and final notification once the renovations/repairs are completed;


c. require landlords to provide tenants with a grace period of at least 60 days after the rental unit is ready for occupancy, to allow tenants to move back in and provide the required 60-day notice to end their tenancy in their temporary accommodation; and


d. allow tenants whose landlords fail to provide the required written notices, the grace period and/or the right of first refusal to apply to the Landlord and Tenant Board for a remedy until the later of two years after the tenant moved out or six months after renovations/repairs are completed.

 

10. City Council request the Province of Ontario to amend the Residential Tenancies Act to allow municipalities to provide copies of Property Standard Orders and any other order impacting the building in relation to properties where there are residential tenancies to the Landlord and Tenant Board and upon receipt of a City issued order require the Landlord and Tenant Board provide an order to the landlord requiring the landlord to provide notice of the Property Standards Order to all tenants and include information to all tenants about their rights under the Residential Tenancies Act, including rent abatement processes.

Vote (Amend Item (Additional)) Mar-25-2026 3:07 PM

Result: Carried Majority Required - EX29.14 - Chow - Motion 3b - Part 7 only
Total members that voted Yes: 24 Members that voted Yes are Paul Ainslie, Brad Bradford, Alejandra Bravo, Jon Burnside, Shelley Carroll, Lily Cheng, Rachel Chernos Lin, Olivia Chow, Mike Colle, Paula Fletcher, Parthi Kandavel, Ausma Malik, Nick Mantas, Josh Matlow, Chris Moise, Amber Morley, Jamaal Myers, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Dianne Saxe, Neethan Shan, Michael Thompson
Total members that voted No: 2 Members that voted No are Vincent Crisanti, Stephen Holyday
Total members that were Absent: 0 Members that were absent are

Motion to Adopt Item as Amended (Carried)

Vote (Adopt Item as Amended) Mar-25-2026 3:08 PM

Result: Carried Majority Required - EX29.14 - Adopt the item as amended
Total members that voted Yes: 25 Members that voted Yes are Paul Ainslie, Brad Bradford, Alejandra Bravo, Jon Burnside, Shelley Carroll, Lily Cheng, Rachel Chernos Lin, Olivia Chow, Mike Colle, Vincent Crisanti, Paula Fletcher, Parthi Kandavel, Ausma Malik, Nick Mantas, Josh Matlow, Chris Moise, Amber Morley, Jamaal Myers, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Dianne Saxe, Neethan Shan, Michael Thompson
Total members that voted No: 1 Members that voted No are Stephen Holyday
Total members that were Absent: 0 Members that were absent are

Vote (Adopt Item as Amended) Mar-25-2026 3:10 PM

Result: Carried Majority Required - EX29.14 - Adopt the item as amended - Re-vote
Total members that voted Yes: 26 Members that voted Yes are Paul Ainslie, Brad Bradford, Alejandra Bravo, Jon Burnside, Shelley Carroll, Lily Cheng, Rachel Chernos Lin, Olivia Chow, Mike Colle, Vincent Crisanti, Paula Fletcher, Stephen Holyday, Parthi Kandavel, Ausma Malik, Nick Mantas, Josh Matlow, Chris Moise, Amber Morley, Jamaal Myers, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Dianne Saxe, Neethan Shan, Michael Thompson
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 0 Members that were absent are

Motion to Reconsider Vote moved by Councillor Shelley Carroll (Carried)

That in accordance with the provisions of Chapter 27, Council Procedures, City Council reconsider the vote on Item EX29.14 as amended.

EX29.14 - Cracking Down on Bad Landlords

Decision Type:
ACTION
Status:
Adopted
Wards:
All

Committee Recommendations

The Executive Committee recommends that:

 

1. City Council request the City Manager to put in place a previously contemplated but never implemented consolidated, cross-divisional database for tracking investigation and enforcement activity at rental properties that have multiple complaints, so that all divisions, agencies, boards and commissions can coordinate their activity, no later than July 2026, and make this database publicly available.

 

2. City Council request the Deputy City Manager, Development and Growth to convene an ongoing coordinating and implementation table led by the Housing Secretariat, with support from Municipal Licensing and Standards, Public Health, Toronto Fire Services, Legal Services and Toronto Building to coordinate enforcement, including remedial action when necessary, between the named divisions.

 

3. City Council request the City Manager to implement a policy across all divisions that in the event a problem landlord is identified through repeated violations, that all divisions should initiate proactive investigations into any additional properties owned by the same individual or company, and that such buildings be identified as ‘problem buildings’ to be treated with more intensive, dedicated resources and attention for compliance.

 

4. City Council request the Housing Secretariat lead the delivery of remedial action at 500 Dawes Road, as is determined to be appropriate, in order to facilitate the leveraging of assistance from City partners including Toronto Community Housing Corporation and CUPE 416 to tap into the vast database of vendors and resources available to the City of Toronto to support remedial action as appropriate; and further, use the ongoing remedial action at 500 Dawes Road to inform the policy framework coming to City Council in April 2026, including demonstrating the most effective methods used to engage residents at 500 Dawes Road on coordinated pest abatement measures.

 

5. City Council authorize the Executive Director, Housing Secretariat to negotiate and enter into any agreements required to implement Recommendation 4 above.

 

6. City Council direct the City Manager to include in the planned report on RentSafe to City Council in April 2026, a roster of contractors to carry out emergency repairs, pest and mold abatement, and other remediation, as directed by City Council at its May 21 and 22, 2025 meeting.

Decision Advice and Other Information

The Executive Committee directed the City Solicitor to report directly to the March 25, 2026 meeting of City Council on any provincial regulatory or legislative changes that would make it easier for the City of Toronto to take remedial action and increase penalties for bad landlords in order to improve landlord compliance on meeting property standards.

Origin

(March 9, 2026) Letter from Mayor Olivia Chow

Summary

Half of Torontonians rent their homes. Landlords must live up to their responsibilities to maintain safe, clean, dignified housing. When landlords fail this basic responsibility, renters deserve to know the City will be there to help.

 

This is why my budget hires more RentSafeTO officers who have the authority to make landlords fix problems. My 2026 budget funded 73 officers, double what we had in 2023. Soon, RentSafeTO will add colour-coded signs on apartment buildings to hold landlords accountable. However, this is not enough.

 

I will not tolerate slumlords in the City of Toronto.

 

When buildings reach a point where our normal system of inspection and enforcement has failed, where the landlord is refusing to fix their buildings and forcing tenants to accept unsafe and unhealthy homes, the City must get tougher.

 

This property has been visited dozens of times by Toronto Fire, Toronto Public Health, Municipal Licensing & Standards, and Toronto Building. Dozens of violations have been found, with many winding up in court, and despite successful prosecution the maintenance work is not done by the landlord.

 

This is where Remedial Action comes in. The City has the power to hire contractors to complete the necessary repairs and bill the landlord through their property tax bill. While the City has not traditionally used these powers to their fullest extent - I am committed to seeing that change. This is why City staff are developing a framework to guide when and where remedial action is appropriate.

 

In the meantime, tenants at 500 Dawes continue to deal with worsening conditions. That’s not acceptable. The following recommendations will help staff be prepared to advance remedial action at 500 Dawes as necessary, as quickly as possible and use the learnings to inform our city-wide approach to remedial action. We do not have to wait for a report to start the work. We must demonstrate to persistently bad landlords that the impunity they have enjoyed for many years is over.

Background Information

(March 9, 2026) Letter from Mayor Olivia Chow on Cracking Down on Bad Landlords
https://www.toronto.ca/legdocs/mmis/2026/ex/bgrd/backgroundfile-285007.pdf

Communications

(March 10, 2026) Letter from Ryan Endoh, Chair, Dawes ACORN Tenants’ Association (EX.New)
https://www.toronto.ca/legdocs/mmis/2026/ex/comm/communicationfile-205926.pdf

Speakers

Miguel Avila Velarde
Ryan Endoh, Dawes ACORN Tenant’s Association

Motions

Motion to Add New Business at Committee moved by Mayor Olivia Chow (Carried)

Motion to Adopt Item moved by Mayor Olivia Chow (Carried)

Point of Privilege by Councillor Gord Perks

Councillor Perks, on a Point of Privilege, stated that Councillor Matlow had remarked that moving this to the Housing Secretariat overcomes a culture of treating the landlord as a client and that the implication being that other divisions in the Toronto public service have not taken seriously the rights of tenants and would like Councillor Matlow to withdraw his remarks.  Councillor Perks further stated that the Public Service in every branch uses the tools that are available to them to enforce regulations and that the fundamental problem is that Provincial legislation limits what the City is able to do, and profoundly resents any Member of this Council implying that members of the Toronto Public Service have not treated tenants with the respect their are due.

Ruling by Mayor Olivia Chow
Mayor Chow accepted the Point of Privilege and stated that Councillor Perks has a choice to file a complaint with the Integrity Commissioner.


Point of Privilege by Councillor Gord Perks

Councillor Perks, on a Point of Privilege, stated that public servants cannot stand up and defend themselves, and Members of Council may ask Members to withdraw remarks that impugne the motivation, reputation and work of the Toronto Public Service and on that basis asked Councillor Matlow, understanding that Councillor Matlow is passionate about the issue, to withdraw that implication.


Point of Privilege by Councillor Paula Fletcher

Councillor Fletcher, on a Point of Privilege, stated that the notion that it was deliberate versus the notion that it somehow is not a Council priority, is what this issue is and asked if Councillor Matlow could clarify his remarks.

Ruling by Mayor Olivia Chow
Mayor Chow did not accept the Point of Privileges and stated that what is in front of Executive Committee are changes in who has the best expertise to deal with remedial action. Mayor Chow further stated that Municipal Licensing and Standards manage licensing and do inspections, and that the coordination is needed and as it housing related, having Housing Secretariat to bring table together to coordinate divisions makes sense. Mayor Chow further stated that no judgement is being made, not impuging anyone and hoped that it was not Councillor Matlow’s intention. Mayor Chow asked Councillor Matlow if he wished to clarify his remarks as Councillor Perks may have intrepreted that the Councillor Matlow thinks that staff are not doing their job.


Point of Privilege by Councillor Josh Matlow

Councillor Matlow, on a Point of Privilege, stated that he was repeating the term “landloard as a client” as it is what has been heard from tenants/deputations and that it was not to point fingers at any specific staff.  Councillor Matlow further stated that the change to the focus on housing gives the message that tenants are the priority.

Source: Toronto City Clerk at www.toronto.ca/council