Item - 2026.DM43.1

Tracking Status

City Council adopted this item on July 29 and 30, 2026 without amendments.

DM43.1 - Ombudsman Toronto Report - No Refunds for Discontinued TTC Tickets and Tokens: An Investigation Behind How the Decision was Made

Decision Type:: ACTION

Status:: Adopted

Wards:: All

City Council Decision

City Council on July 29 and 30, 2026, adopted the following:

1. City Council receive the Ombudsman report "No refunds for discontinued Toronto Transit Commission tickets and tokens: An investigation behind how the decision was made" (June 17, 2026) for information.

Background Information (City Council)

(June 17, 2026) Cover Report from the Ombudsman on Ombudsman Toronto Report - No Refunds for Discontinued TTC Tickets and Tokens: An Investigation Behind How the Decision was Made (CC42.1)
https://www.toronto.ca/legdocs/mmis/2026/dm/bgrd/backgroundfile-288984.pdf
Ombudsman Toronto Report: No refunds for discontinued TTC tickets and tokens: An investigation behind how the decision was made (June 17, 2026)
https://www.toronto.ca/legdocs/mmis/2026/dm/bgrd/backgroundfile-288985.pdf

Communications (City Council)

(June 24, 2026) E-mail from Nicole Corrado (DM.New)

Motions (City Council)

Motion to Adopt Item (Carried)