Item - 2026.DI18.2

The Toronto Accessibility Advisory Committee recommends that the Executive Committee:

1. Request the Executive Director, Municipal Licensing and Standards to report to the first Toronto Accessibility Advisory Committee meeting in 2027 on:

a. working with stakeholders such as members of the disabled community, taxi brokerages, and Private Transportation Companies, on a review of options to increase accessible service provided by the vehicle-for-hire sector, including Private Transportation Companies, such as vehicle type, fleet size, and mandating a standard wait time,

b. an investigation into the number of accessible taxi vehicle licenses distributed and in use across the city, including how many have been lost over the pandemic,

c. consultations with the providers of accessible taxi vehicles to understand incentivization methods,

d. the launch and implementation of the centralized dispatch system, and

e. a feedback or comment process as part of the Accessibility Fund Program application process to capture data to improve the system.

The Director, Policy and Strategic Support, Municipal Licensing and Standards gave a presentation on Update: Centralized On-Demand Accessible Taxi Dispatch Feasibility.

Joanna Hazelden, Director, Policy and Strategic Support, Municipal Licensing and Standards (MLS) will provide a brief update on work done to-date to assess options for a centralized dispatch system for on-demand wheelchair accessible vehicle-for-hire service. Additional staff will be present to support with any questions.