Item - 2026.CC42.1

Tracking Status

City Council considered this item on June 24 and 25, 2026 and postponed its consideration to a later date. Consult the text of the decision for further information on the deferral.

CC42.1 - Ombudsman Toronto Report - No Refunds for Discontinued TTC Tickets and Tokens: An Investigation Behind How the Decision was Made

Decision Type:: ACTION

Status:: Deferred

Wards:: All

Caution: Preliminary decisions and motions are shown below. Any decisions or motions should not be considered final until the meeting is complete, and the decisions for this meeting have been confirmed.

City Council Decision

City Council on June 24 and 25, 2026, deferred consideration of Item CC42.1 to the July 29, 30, and 31, 2026, meeting of City Council.

Background Information (City Council)

(June 17, 2026) Cover Report from the Ombudsman on Ombudsman Toronto Report - No Refunds for Discontinued TTC Tickets and Tokens: An Investigation Behind How the Decision was Made (CC42.1)
https://www.toronto.ca/legdocs/mmis/2026/cc/bgrd/backgroundfile-288180.pdf
Ombudsman Toronto Report: No refunds for discontinued TTC tickets and tokens: An investigation behind how the decision was made (June 17, 2026)
https://www.toronto.ca/legdocs/mmis/2026/cc/bgrd/backgroundfile-288181.pdf

Communications (City Council)

(June 24, 2026) E-mail from Nicole Corrado (CC.New)

Motions (City Council)

Motion to Defer Item moved by Councillor Michael Thompson (Carried)

That:

1. City Council defer consideration of Item CC42.1 to the July 29, 30, and 31, 2026, meeting of City Council.

Declared Interests (City Council)

The following member(s) declared an interest:

Councillor Mike Colle - as his son, Josh Colle, works for the Toronto Transit Commission as the Chief Strategy and Customer Experience Officer.
Written Declaration: https://secure.toronto.ca/council/declared-interest-file.do?id=13147