Item - 2025.TTS2.1
Tracking Status
- This item was considered by Toronto Transit Commission - Strategic Planning Committee on September 4, 2025 and was adopted without amendment.
TTS2.1 - Overview of TTC Service Standards
- Decision Type:
- ACTION
- Status:
- Adopted
Commission Decision
The Strategic Planning Committee:
1. Endorsed the proposed workplan to undertake a review of TTC Service Standards, which includes the following tasks:
a. Background review
b. Review of existing standards
c. Public and Stakeholder consultation
d. Revised Service Standard development
e. Final report to TTC Board
Decision Advice and Other Information
Stephanie Simard Craig, Acting Head – Strategy & Foresight, delivered a presentation on this item.
Origin
Summary
This report provides an overview of the TTC’s service standards along with a proposed approach to review and update the standards. The purpose of the service standards is to ensure public transit is accessible, efficient, and cost effective. These standards guide all aspects of service planning through network design standards, quality of service standards and performance targets.
TTC Service Standards document can be reviewed here.
Background Information
https://www.toronto.ca/legdocs/mmis/2025/tts/bgrd/backgroundfile-258031.pdf
Presentation - Overview of TTC Service Standards
https://www.toronto.ca/legdocs/mmis/2025/tts/bgrd/backgroundfile-258190.pdf