Item - 2025.TTC9.6

Tracking Status

This item was considered by Toronto Transit Commission on October 6, 2025 and was adopted with amendments.

TTC9.6 - Fare Collection Update

Decision Type:: ACTION

Status:: Amended

Confidential Attachment - This report contains information about a position, plan, procedure, criteria or instruction to be applied to any negotiations carried on or to be carried on by or on behalf of the City or local board.

Commission Decision

The TTC Board:

1. Adopted the recommendations in Confidential Attachment 1; and

2. Adopted the action taken in-camera and authorized the information in Confidential Attachment 1 to remain confidential until such time as the final negotiations have been completed and all necessary agreements have been executed.

Origin

(October 6, 2025) Report from the Chief Strategy and Customer Experience Officer

Summary

The purpose of this report is to provide the TTC Board with a status update on the TTC-Metrolinx Master E-Fare Collection Outsourcing Agreement.

The 2012 TTC-Metrolinx Master E-Fare Collection Outsourcing Agreement (the “Agreement”) has an initial term of 15 years, which expires on November 28, 2027, subject to various terms and conditions relating to renewal options as set out in the Agreement.

As the Agreement comes closer to term, the TTC will have the opportunity to realize its vision for its future automated fare collection system – one that emphasizes innovation and technology, delivers cost-effective solutions, fosters collaborative partnerships, enhances the customer experience, and strengthens the TTC’s ability to manage and mitigate operational risks.

Background Information

(October 6, 2025) Report and Appendix 1 from the Chief Strategy and Customer Officer on Fare Collection Update
https://www.toronto.ca/legdocs/mmis/2025/ttc/bgrd/backgroundfile-258815.pdf
Confidential Attachment 1

Communications

(October 2, 2025) E-mail from Adam Roy Cohoon (TTC.Main)

Speakers

Jennifer Conroy
Adam Roy Cohoon

Motions

Motion to Adopt Item as Amended moved by Joe Mihevc (Carried)

It is recommended that the TTC Board:

1. Adopt the recommendations in Confidential Attachment 1; and

2. Adopt the action taken in-camera and authorize the information in Confidential Attachment 1 to remain confidential until such time as the final negotiations have been completed and all necessary agreements have been executed.