Item - 2025.TTC7.6

Tracking Status

This item was considered by the Toronto Transit Commission on July 17, 2025. The Committee received the item for information only. No further action will be taken on this item.

TTC7.6 - Addressing Service Delays on the TTC

Decision Type:: Information

Status:: Received

Commission Decision

The TTC Board received this report for information.

Origin

(July 17, 2025) Report from the Chief Corporate Affairs Officer, Chief Operations and Infrastructure Officer and Chief Strategy & Customer Experience Officer

Summary

This report responds to the motion adopted by the TTC Board in January 2025 “Addressing Service Delays on the TTC” by providing an update on five key areas: the ongoing external International Association of Public Transport (UITP) review of TTC maintenance with a focus on signalling performance, communication protocols for customers during disruptions, shuttle bus operational improvements, surface transit redundancy, and measures to prevent unauthorized track access.

This report responds to the Board’s motion by outlining the TTC’s current and planned initiatives in each area and identifying ongoing improvements to ensure a more resilient, reliable, and rider-focused transit system.

Background Information

(July 17, 2025) Report from the Chief Corporate Affairs Officer, Chief Operations and Infrastructure Officer and Chief Strategy & Customer Experience Officer on Addressing Service Delays on the TTC
https://www.toronto.ca/legdocs/mmis/2025/ttc/bgrd/backgroundfile-257300.pdf

Communications

(July 17, 2025) E-mail from Nicole Corrado (TTC.Main)
(July 16, 2025) E-mail from Brad Pearson (TTC.Main)

Motions

Motion to Receive Item moved by Councillor Josh Matlow (Carried)