Item - 2025.TTC1.5

The TTC Board:

1. Received this report for information.

This report provides a progress update on the TTC’s Corporate Plan, Moving Toronto, Connecting Communities 2024 – 2028. Approved by the Board in May 2024, the guiding document for the organization outlines five strategic directions:

1) Build a Future Ready Workforce
2) Attract New Customers, Retain Customer Loyalty
3) Place Transit at the Centre of Toronto’s Future Mobility
4) Transform and Modernize for a Changing Environment
5) Address the Structural Fiscal Imbalance

Integrated in the TTC’s approach is a commitment to plan, deliver, and evaluate our
services through four key principles: safety and security as a cornerstone; equity, diversity, inclusion and accessibility, environmental sustainability, and innovation.

Attachment 1 provides a progress update on 2024 key accomplishments, a forecast of 2025 activities and key issues and risks. The Plan also informed the TTC’s 2025 budget process. Since Board approval in May 2024, the TTC has advanced foundational processes and tools to support implementation of the Corporate Plan and change management efforts are underway.

The TTC will continue to report regularly to the Board on progress related to Plan implementation, with the next update report forecasted for mid-year. The reporting process will also be refined to support the new Strategic Planning Committee being established by the Board.