Item - 2025.MM35.17

Tracking Status

City Council adopted this item on December 16 and 17, 2025 with amendments.

MM35.17 - Showing Respect for Transit Customers: Implementing a Toronto Transit Commission Money-Back Guarantee - by Councillor Brad Bradford, seconded by Councillor Vincent Crisanti

Status:: Amended

Wards:: All

Caution: Motions and votes are shown below. Any motions or votes should not be considered final until the meeting is complete, and the decisions for this meeting have been confirmed.

Recommendations

Councillor Brad Bradford, seconded by Councillor Vincent Crisanti, recommends that:

1. City Council request the Toronto Transit Commission board to implement a money-back guarantee to issue refunds for any customer who experiences a delay on their trip of fifteen (15) minutes or more from expected on-time performance.

Background Information (City Council)

Member Motion MM35.17
https://www.toronto.ca/legdocs/mmis/2025/mm/bgrd/backgroundfile-261013.pdf

Communications (City Council)

(December 11, 2025) E-mail from Vicky Huang (MM.Supp)
(December 11, 2025) E-mail from Andrew Zhang (MM.Supp)
(December 16, 2025) E-mail from Nicole Corrado (MM.New)

Motions (City Council)

Motion to Waive Referral (Carried)

Speaker Nunziata advised Council that the provisions of Chapter 27, Council Procedures, require that Motion MM35.17 be referred to the Executive Committee. A two-thirds vote of the Council Members present is required to waive referral.

Vote (Waive Referral) Dec-17-2025 2:37 PM

Result: Carried	Two-Thirds Required
Total members that voted Yes: 16	Members that voted Yes are Paul Ainslie, Brad Bradford, Alejandra Bravo, Jon Burnside, Lily Cheng, Rachel Chernos Lin, Vincent Crisanti, Stephen Holyday, Parthi Kandavel, Ausma Malik, Josh Matlow, Chris Moise, Jamaal Myers, James Pasternak, Neethan Shan, Michael Thompson
Total members that voted No: 6	Members that voted No are Paula Fletcher, Nick Mantas, Amber Morley, Frances Nunziata (Chair), Gord Perks, Dianne Saxe
Total members that were Absent: 4	Members that were absent are Shelley Carroll, Olivia Chow, Mike Colle, Anthony Perruzza

1 - Motion to Amend Item moved by Councillor Alejandra Bravo (Carried)

REVISED

That:

1. City Council amend Recommendation 1 by deleting the words "to implement" and replacing them with the words "to evaluate and consider, as part of the development of the new Ridership Growth Strategy, the feasibility of implementing";

so that the recommendation now reads:

1. City Council request the Toronto Transit Commission board to implement to evaluate and consider, as part of the development of the new Ridership Growth Strategy, the feasibility of implementing a money-back guarantee to issue refunds for any customer who experiences a delay on their trip of fifteen (15) minutes or more from expected on-time performance.

Vote (Amend Item) Dec-17-2025 8:30 PM

Result: Carried	Majority Required
Total members that voted Yes: 17	Members that voted Yes are Paul Ainslie, Alejandra Bravo, Lily Cheng, Olivia Chow, Paula Fletcher, Parthi Kandavel, Ausma Malik, Nick Mantas, Josh Matlow, Chris Moise, Amber Morley, Jamaal Myers, Frances Nunziata (Chair), Gord Perks, Dianne Saxe, Neethan Shan, Michael Thompson
Total members that voted No: 6	Members that voted No are Brad Bradford, Jon Burnside, Vincent Crisanti, Stephen Holyday, James Pasternak, Anthony Perruzza
Total members that were Absent: 3	Members that were absent are Shelley Carroll, Rachel Chernos Lin, Mike Colle

Motion to End Debate moved by Councillor Jon Burnside (Lost)

That in accordance with the provisions of Chapter 27, Council Procedures, City Council end the debate on Item MM35.17 and take the vote immediately.

Vote (End Debate) Dec-17-2025 8:23 PM

Result: Lost	Two-Thirds Required
Total members that voted Yes: 12	Members that voted Yes are Brad Bradford, Jon Burnside, Olivia Chow, Vincent Crisanti, Paula Fletcher, Chris Moise, Amber Morley, Jamaal Myers, Frances Nunziata (Chair), James Pasternak, Dianne Saxe, Michael Thompson
Total members that voted No: 11	Members that voted No are Paul Ainslie, Alejandra Bravo, Lily Cheng, Stephen Holyday, Parthi Kandavel, Ausma Malik, Nick Mantas, Josh Matlow, Gord Perks, Anthony Perruzza, Neethan Shan
Total members that were Absent: 3	Members that were absent are Shelley Carroll, Rachel Chernos Lin, Mike Colle

Motion to Adopt Item as Amended (Carried)

Vote (Adopt Item as Amended) Dec-17-2025 8:31 PM

Result: Carried	Majority Required
Total members that voted Yes: 19	Members that voted Yes are Paul Ainslie, Alejandra Bravo, Lily Cheng, Olivia Chow, Vincent Crisanti, Paula Fletcher, Stephen Holyday, Parthi Kandavel, Ausma Malik, Nick Mantas, Josh Matlow, Chris Moise, Amber Morley, Jamaal Myers, Frances Nunziata (Chair), Gord Perks, Dianne Saxe, Neethan Shan, Michael Thompson
Total members that voted No: 4	Members that voted No are Brad Bradford, Jon Burnside, James Pasternak, Anthony Perruzza
Total members that were Absent: 3	Members that were absent are Shelley Carroll, Rachel Chernos Lin, Mike Colle

Declared Interests (City Council)

The following member(s) declared an interest:

Councillor Mike Colle