Item - 2025.MM33.45

City Council on October 8 and 9, 2025, adopted the following:

1.  City Council request the City Manager to request Canada Post to provide the following information on the implementation of the community mailbox program in Toronto and report to City Council with an assessment of the impacts:

a. the number and location of current residential and business mailboxes that will be affected and the number and location of community mailboxes that will be installed;

b. the specific timelines for implementation;

c. the design options for community mailboxes being considered by Canada Post, including any modifications to the standard mailbox format;

d. Canada Post’s siting guidelines and performance standards for assessing site feasibility;

e. a detailed communications plan to inform Toronto residents about the conversion to community mailboxes; and

f. a plan for addressing barriers to accessing postal services, including social isolation, literacy, linguistic, cognitive and mobility barriers and ensuring equitable outcomes for all Torontonians.

2. City Council request the General Manager, Transportation Services and the Chief Planner and Executive Director, City Planning to offer to work with Canada Post to develop location, siting and design guidelines for community mailboxes, including delivery options for areas where community mailboxes are not feasible.

3. City Council request the City Manager to seek assurance from Canada Post that the City of Toronto will recover incremental costs for any staff services required to support the implementation and operation of community mailboxes in Toronto, which may include:

a. community mailbox siting and installation;

b. traffic management;

c. snow clearing; and

d. litter collection.