Item - 2025.MM31.26
Tracking Status
- City Council adopted this item on June 25 and 26, 2025 without amendments.
MM31.26 - Open or Closed? Improving Public Information on Pool Closures and Alerts - by Councillor Alejandra Bravo, seconded by Councillor Paula Fletcher
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
City Council Decision
City Council on June 25 and 26, 2025, adopted the following:
1. City Council direct the General Manager, Parks and Recreation to perform a review of pool and recreation facility closure updates to ensure accuracy of up-to-date information; and to work with the Executive Director, Customer Experience (311) and the Chief Communications Officer to conduct a user-experience audit to increase accessibility of online information for the public about pool and amenity closures and to make recommendations for improvement and clarity.
2. City Council direct the General Manager, Parks and Recreation to work with the Executive Director, Customer Experience (311) to establish an information channel wherein 311 telephone operators are provided with an updated list and script of all pool and recreation centre amenity closures during regular operational hours to provide this information to the public.
Background Information (City Council)
Motions (City Council)
That Councillor Alejandra Bravo be permitted to add to the agenda of today's meeting an urgent Motion without Notice concerning:
Open or Closed? Improving Public Information on Pool Closures and Alerts
This motion is urgent as pools, as well as wading areas, splash pads, and recreation centres, are a key part of the City of Toronto’s Heat Relief Network. If pools are closed it is critical for Torontonians to have accurate and up-to-date information during heat alerts, which are likely to continue this season, and a significant amount of the pool operating season will have occurred before the next meeting of City Council.