Item - 2025.GG26.19
Tracking Status
- City Council adopted this item on December 16 and 17, 2025 without amendments and without debate.
- This item was considered by the General Government Committee on December 8, 2025 and adopted without amendment. It will be considered by City Council on December 16 and 17, 2025.
GG26.19 - Amendment to Authority to Execute Blanket Contract with Salesforce.com Canada Corporation for Cloud-Based Services
- Decision Type:
- ACTION
- Status:
- Adopted on Consent
- Wards:
- All
City Council Decision
City Council on December 16 and 17, 2025, adopted the following:
1. City Council, in accordance with Section 71-11.1.C of the City of Toronto Municipal Code Chapter 71, Financial Control, authorize the Chief Technology Officer, to amend and increase the authority for the Chief Technology Officer under GG24.9 with Salesforce.com Canada Corporation by $6,751,001 net of taxes and charges ($6,869,819 net of Harmonized Sales Tax recoveries) to procure and renew new licences and support services as required until December 31, 2030, under the same pricing, terms and conditions as the existing agreement, and in a form satisfactory to the City Solicitor.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2025/gg/bgrd/backgroundfile-260459.pdf
Communications (Committee)
GG26.19 - Amendment to Authority to Execute Blanket Contract with Salesforce.com Canada Corporation for Cloud-Based Services
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Recommendations
The General Government Committee recommend that:
1. City Council, in accordance with Section 71-11.1.C of the City of Toronto Municipal Code Chapter 71 (Financial Control By-Law), grant authority to the Chief Technology Officer, to amend and increase the authority for the Chief Technology Officer under GG24.9 with Salesforce.com Canada Corporation by $6,751,001 net of taxes and charges ($6,869,819 net of Harmonized Sales Tax recoveries) to procure and renew new licences and support services as required until December 31, 2030, under the same pricing, terms and conditions as the existing agreement, and in a form satisfactory to the City Solicitor.
Origin
Summary
The purpose of this report is to request an amendment to the City's existing authority with Salesforce.com Canada Corporation, a Canadian business subsidiary. This report recommends that City Council grant authority to increase the contract amount in the value of $6,751,001 net of taxes and applicable charges ($6,869,819 net of Harmonized Sales Tax recoveries) within the five (5)-year term from January 1, 2026, to December 31, 2030, under the same pricing, terms, and conditions of the existing agreement.
Although the City received authority under the consolidated maintenance report GG24.9 in October 2025 to continue existing services, this increase is necessary to obtain additional licenses and subscriptions that will support the expanded licensing required to realize several Council-directed transformation initiatives for the Municipal Licensing and Standards Division and the Customer Experience Division, respectively.
Salesforce is the City of Toronto’s Enterprise Customer Relationship Management platform. It centralizes, tracks, and manages many customer interactions with the City, including by phone, email, or online portals. The platform supports customers to get the information they need regarding City services, while providing City staff with a centralized location to access information - making it easier to manage interactions with customers.
Background Information
https://www.toronto.ca/legdocs/mmis/2025/gg/bgrd/backgroundfile-260459.pdf