Item - 2025.EX26.1
Tracking Status
- This item was considered by Executive Committee on September 29, 2025 and was adopted without amendment.
EX26.1 - 2025 Listening to Toronto Survey
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Decision
The Executive Committee:
1. Received the report (September 15, 2025) from the City Manager for information.
Decision Advice and Other Information
Martin Hrobsky, Senior Vice President, Ipsos, gave a presentation on Summary: 2025 Listening to Toronto Survey.
Origin
Summary
In 2024, the City Manager’s Office launched the Listening to Toronto public opinion survey to gather insights on a range of topics, including satisfaction with select City services, perceptions of quality of life in Toronto, and residents’ experiences interacting with the City. Now in its second year, the survey builds on the initial baseline findings and introduces new areas of focus based on emerging priorities.
The 2025 Listening to Toronto survey was conducted by Ipsos LP between August 1 and August 18, 2025. This year’s results offer a valuable comparison to the 2024 baseline, enabling the City to track progress over time. In addition to benchmarking performance, the findings complement data collected through 311 and other City-led initiatives, contributing to a more comprehensive understanding of service delivery and resident needs.
Background Information
https://www.toronto.ca/legdocs/mmis/2025/ex/bgrd/backgroundfile-258529.pdf
Revised Attachment 1 - Presentation - Summary: 2025 Listening to Toronto Survey (Ipsos LP)
https://www.toronto.ca/legdocs/mmis/2025/ex/bgrd/backgroundfile-258711.pdf
Attachment 1 - Presentation - Summary: 2025 Listening to Toronto Survey (Ipsos LP)