Item - 2025.BA147.5
Tracking Status
- This item was considered by Bid Award Panel on August 27, 2025 and was adopted without amendment.
BA147.5 - Award of Doc5147899237 to Catalyst Consulting Group for Customer Relationship Management Solution Optimization and Continuous Improvement for the City of Toronto’s Customer Experience Division
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Panel Decision
The Bid Award Panel adopted the following:
1. Bid Award Panel grant authority to award the contract in accordance with the Contract Details set out in the report (August 21, 2025) from the Chief Procurement Officer:
Solicitation Number:
Request for Quotation Doc51478992372
Description:
Procurement of Customer Relationship Management Solution Optimization and Continuous Improvement solutions for a period of 12 (twelve) months from date of award.
Recommended Supplier:
Catalyst Consulting Group
Contract Award Value:
$ 1,382,310 net of all applicable taxes and charges
$ 1,562,010 including HST and all applicable charges
$ 1,406,639 net of HST recoveries
Contract is expected to start on the date of award and end 12 (twelve) months from date of award.
Origin
Summary
Solicitation Issued: May 5, 2025 Solicitation Closed: June 10, 2025
Number of Addenda Issued: Two (2)
Number of bids received: One (1)
Table 2: Summary of Bids Received
|
Supplier Name |
Bid Price (excluding H.S.T.) |
|
Catalyst Consulting Group, Inc. |
$1,382,310.00 |
Background Information
https://www.toronto.ca/legdocs/mmis/2025/ba/bgrd/backgroundfile-257937.pdf
Motions
Moved by David McLeod.
Vote (Adopt Item)
|
Result: |
Majority Required |
|
Yes: |
David McLeod (Acting Chair), Lena Dianda, Diana Santucci |
|
No: |
|
|
Absent: |
Leah Ross (Chair) |