Item - 2025.AU10.6

The Audit Committee recommends that:

1. City Council receive the report (October 21, 2025) from the Interim General Manager, Parks and Recreation, for information.

On October 7, 2024, the Auditor General released a report entitled "Audit of Parks Branch Operations - Phase 1: Improving Oversight of Day-to-Day Maintenance Helps to Ensure City Parks are Beautiful, Clean and Safe", which was considered by the Audit Committee on October 15, 2024, and City Council at its meeting on November 13 and 14, 2024. Thereafter, on February 5, 2025, the Auditor General released a report entitled "Audit of Parks Branch Operations - Phase 2: Supporting Vibrant Parks by Improving Park Asset Management and Repair Processes", which was considered by the Audit Committee on February 12, 2025, and City Council at its meeting on March 26 and 27, 2025.

City Council subsequently adopted various recommendations aimed at improving how the parks branch performs maintenance operations and repairs to keep parks clean, safe and beautiful.

One such recommendation directed Parks and Recreation to report to the Audit Committee in December 2024, as well as July and November 2025 with a status update. This report provides a summary of activities undertaken to date aligned to the Auditor General's recommendations.

Since the most recent management update in July 2025, work has advanced including park service request integration with the Customer Experience Division, finalization of Quality Assurance processes related to Daily Activity Sheet accuracy as well as tracking of repair related deficiencies. Upcoming work focusses on the initial rollout of digitization of daily work for crews (fourth quarter).

While longer term technological improvements are in development, interim quality assurance processes will provide accountability and compliance aligned to audit recommendations.