Item - 2024.SE6.6

Tracking Status

This item was considered by Service Excellence Committee on November 25, 2024 and was adopted without amendment.

SE6.6 - Briefing Note on Referral of Item 2024.SE5.2

Decision Type:: ACTION

Status:: Adopted

Wards:: All

Committee Decision

The Service Excellence Committee:

1. Received the report (November 22, 2024) from the Executive Director, Municipal Licensing and Standards, for information.

Origin

(November 22, 2024) Report from the Executive Director, Municipal Licensing and Standards

Summary

On September 6, 2024, the Service Excellence Committee directed Municipal Licensing and Standards to prepare a briefing note for members of Council reviewing Municipal Licensing and Standards and 311 customer service delivery processes (2024.SE5.2).

In response to this request, Municipal Licensing and Standards has prepared a briefing note for dissemination to Members to Council that summarizes the issues noted in 2024.SE5.2, provides background on each issue, actions taken to-date, and several next steps to continue to enhance customer service delivery processes.

The briefing note is attached to this report and is being communicated to the Service Excellence Committee for information.

Background Information

(November 22, 2024) Report from the Executive Director, Municipal Licensing and Standards on Briefing Note on Referral of Item 2024.SE5.2
https://www.toronto.ca/legdocs/mmis/2024/se/bgrd/backgroundfile-250945.pdf
Attachment 1 - Briefing Note - Referral of Item 2024.SE5.2
https://www.toronto.ca/legdocs/mmis/2024/se/bgrd/backgroundfile-250946.pdf

Motions

Motion to Add New Business at Committee moved by Councillor Stephen Holyday (Carried)

Motion to Adopt Item moved by Councillor Stephen Holyday (Carried)