Item - 2024.PH11.11

The Planning and Housing Committee recommends that:

1. The Chief Planner and Executive Director, City Planning, report back to the Planning and Housing Committee in the first quarter of 2025 on the status and results of the implementation plan contained in the report (March 15, 2024) from the Interim Chief Planner and Executive Director, City Planning.

City Planning staff have embarked on a multi-year, transformational work program focused on improving the ability of stakeholders to participate in the Committee of Adjustment process and public hearings. This work program was presented to the Planning and Housing Committee in February 2023 and staff committed to providing a status update on this work in 2024. Staff are methodically working through recommendations made by KPMG on how to improve participation in Committee of Adjustment hearings within a framework of improving the customer service experience, while upholding the principals of natural justice and fairness and fulfilling the Committee's statutory obligations.