Item - 2024.GG13.16

The General Government Committee recommend that:

1.  City Council receive the report (May 17, 2024) from the Deputy City Manager, Corporate Services for information.

In December 2023, City staff provided an update to the General Government Committee on the Phase 1 implementation of the MyToronto Pay platform, a City-branded and customized version of PayIt, which highlighted achievements and opportunities for improvement. Continued progress has been made in enhancing customer experiences and refining the City's digital payments vision since then.

This report provides an overview of the City’s approach for:

- Developing business requirements for digital payment functionalities, which will be informed by:

- Conducting City-wide future visioning activities with key business divisions.

- Gathering customer requirements through a public engagement. 

- Researching the approach to digital payments undertaken by other jurisdictions and organizations.

- Conducting a robust, open, and competitive procurement process for the selection of a suitable vendor.

- Extending the current PayIt contract as permitted by the original contract terms to maintain business continuity for the City and its residents using the MyToronto Pay platform.

The General Government Committee recommend that:

1.  City Council receive the report (May 17, 2024) from the Deputy City Manager, Corporate Services for information.

In December 2023, City staff provided an update to the General Government Committee on the Phase 1 implementation of the MyToronto Pay platform, a City-branded and customized version of PayIt, which highlighted achievements and opportunities for improvement. Continued progress has been made in enhancing customer experiences and refining the City's digital payments vision since then.

This report provides an overview of the City’s approach for:

- Developing business requirements for digital payment functionalities, which will be informed by:

- Conducting City-wide future visioning activities with key business divisions.

- Gathering customer requirements through a public engagement. 

- Researching the approach to digital payments undertaken by other jurisdictions and organizations.

- Conducting a robust, open, and competitive procurement process for the selection of a suitable vendor.

- Extending the current PayIt contract as permitted by the original contract terms to maintain business continuity for the City and its residents using the MyToronto Pay platform.