Item - 2024.GG13.16
Tracking Status
- City Council adopted this item on June 26, 2024 with amendments.
- This item was considered by the General Government Committee on May 30, 2024 and adopted without amendment. It will be considered by City Council on June 26, 2024.
GG13.16 - Innovative Partnership to Accelerate Digital Services with Payments
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
City Council Decision
City Council on June 26 and 27, 2024, adopted the following:
1. City Council direct the Deputy City Manager, Corporate Services to:
a. report back to City Council by the end of the first quarter of 2025 on a digital payments strategy and approach to competitively procure a digital payments provider for the City of Toronto, prior to launching the procurement; and
b. report back to City Council on the results of the procurement process by the end of second quarter of 2026, prior to awarding the contract.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2024/gg/bgrd/backgroundfile-245927.pdf
Motions (City Council)
That:
1. City Council direct the Deputy City Manager, Corporate Services to:
a. report back to City Council by the end of the first quarter of 2025 on a digital payments strategy and approach to competitively procure a digital payments provider for the City of Toronto, prior to launching the procurement; and
b. report back to City Council on the results of the procurement process by the end of second quarter of 2026, prior to awarding the contract.
GG13.16 - Innovative Partnership to Accelerate Digital Services with Payments
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Recommendations
The General Government Committee recommend that:
1. City Council receive the report (May 17, 2024) from the Deputy City Manager, Corporate Services for information.
Origin
Summary
In December 2023, City staff provided an update to the General Government Committee on the Phase 1 implementation of the MyToronto Pay platform, a City-branded and customized version of PayIt, which highlighted achievements and opportunities for improvement. Continued progress has been made in enhancing customer experiences and refining the City's digital payments vision since then.
This report provides an overview of the City’s approach for:
- Developing business requirements for digital payment functionalities, which will be informed by:
- Conducting City-wide future visioning activities with key business divisions.
- Gathering customer requirements through a public engagement.
- Researching the approach to digital payments undertaken by other jurisdictions and organizations.
- Conducting a robust, open, and competitive procurement process for the selection of a suitable vendor.
- Extending the current PayIt contract as permitted by the original contract terms to maintain business continuity for the City and its residents using the MyToronto Pay platform.
Background Information
https://www.toronto.ca/legdocs/mmis/2024/gg/bgrd/backgroundfile-245927.pdf