Item - 2024.BA84.1

Tracking Status

  • This item was considered by Bid Award Panel on June 19, 2024 and was adopted without amendment.

BA84.1 - Award of Doc3912436267 to FrontDesk Queue Management Systems Inc., for the Appointment Booking SAAS Platform Subscription and Associated Optional Hardware for Technology Services

Decision Type:
ACTION
Status:
Adopted
Wards:
All

Panel Decision

The Bid Award Panel adopted the following:

 

1. Bid Award Panel grant authority to award the contract in accordance with the Contract Details set out in the report (June 13, 2024) from the Chief Procurement Officer:

 

Solicitation Number:

Request for Proposal Doc3912436267

 

Description:

For procurement of Appointment Booking SAAS Platform Subscription and Associated Optional Hardware Such As Smart Kiosks, Media PCs and Monitors for the term of five years.

 

Recommended Supplier:

FrontDesk Queue Management Systems Inc.

 

Contract Award Value:

$1,130,223 net of all applicable taxes and charges

$1,277,152 including Harmonized Sales Tax and all applicable charges

$1,150,115 net of Harmonized Sales Tax recoveries

 

Contract is expected to start on September 1, 2024 and end on August 31, 2029.

Origin

(June 13, 2024) Report from the Chief Procurement Officer

Summary

Solicitation Issued:  September 8, 2023          Solicitation Closed:  October 13, 2023

Number of Addenda Issued: Three (3)

Number of Bids:  Three (3)

 

Table 2: Summary of Bids Received.

 

Supplier Name

FRONTDESK QUEUE MANAGEMENT SYSTEMS INC

J|S BROD PRIVATE LIMITED

W3CARE TECHNOLOGIES PRIVATE LIMITED

 

Range of Scores:

97 to 45

Background Information

(June 13, 2024) Report from the Chief Procurement Officer on Award of Doc3912436267 to FrontDesk Queue Management Systems Inc., for the Appointment Booking SAAS Platform Subscription and Associated Optional Hardware for Technology Services
https://www.toronto.ca/legdocs/mmis/2024/ba/bgrd/backgroundfile-246511.pdf

Motions

Motion to Adopt Item (Carried)

Moved by David McLeod.

 

Vote (Adopt Item)

 

Result:

Majority Required

Yes:

Leah Ross (Chair), David McLeod, Diana Santucci, Lena Dianda

No:

 

Absent:

 

Source: Toronto City Clerk at www.toronto.ca/council