Item - 2023.GG3.16
Tracking Status
- City Council adopted this item on May 10, 2023 with amendments.
- This item was considered by General Government Committee on April 20, 2023 and was adopted with amendments. It will be considered by City Council on May 10, 2023.
GG3.16 - Facilities Management Services
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
City Council Decision
City Council on May 10, 11 and 12, 2023, adopted the following:
1. City Council direct the Deputy City Manager, Corporate Services to restore cleaning hours to impacted employees while implementing and maintaining the new work standardization approach that aligns with the City’s operational requirements and the 2023 approved budget and continuing to collaboratively work with CUPE Local 79 to address staffing impacts.
2. City Council direct the Deputy City Manager, Corporate Services, to report to the May 30, 2023 meeting of the General Government Committee on:
a. the cleaning approach for the Return to Work under ModernTO's desk and space sharing plan which takes post -pandemic requirements into consideration;
b. whether Parts 10 and 11 of Item 2012.GM12.21 remain in force or whether they need to be reconfirmed by City Council;
c. a breakdown of the cleaners and supervisors hired by Corporate Real Estate Management between 2012 and 2023 including whether they are part-time or full-time; and
d. a yearly breakdown of the number of Corporate Real Estate Management operated buildings for which the cleaning is sub-contracted from 2012 to 2023.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2023/gg/bgrd/backgroundfile-235667.pdf
(April 20, 2023) Presentation from the Executive Director, Corporate Real Estate Management on Report Back on Facilities Management Services
https://www.toronto.ca/legdocs/mmis/2023/gg/bgrd/backgroundfile-235992.pdf
Background Information (City Council)
https://www.toronto.ca/legdocs/mmis/2023/cc/bgrd/backgroundfile-236425.pdf
Communications (Committee)
https://www.toronto.ca/legdocs/mmis/2023/gg/comm/communicationfile-167375.pdf
Motions (City Council)
That City Council delete General Government Committee Recommendation 1:
Recommendation to be deleted:
1. City Council direct the Deputy City Manager, Corporate Services, to restore cleaning hours to the second quarter 2022 levels at buildings which house critical emergency services.
and adopt instead the following Recommendation in the supplementary report (May 9, 2023) from the Deputy City Manager, Corporate Services [GG3.16a]:
1. City Council direct the Deputy City Manager, Corporate Services to restore cleaning hours to impacted employees while implementing and maintaining the new work standardization approach that aligns with the City’s operational requirements and the 2023 approved budget and continuing to collaboratively work with Local 79 to address staffing impacts.
so that the recommendations now read as follows:
1. City Council direct the Deputy City Manager, Corporate Services to restore cleaning hours to impacted employees while implementing and maintaining the new work standardization approach that aligns with the City’s operational requirements and the 2023 approved budget and continuing to collaboratively work with Local 79 to address staffing impacts.
2. City Council direct the Deputy City Manager, Corporate Services, to report to the May 30, 2023 meeting of the General Government Committee on:
a. the cleaning approach for the Return to Work under ModernTO's desk and space sharing plan which takes post -pandemic requirements into consideration;
b. whether recommendations 10 and 11 of Item 2012.GM12.21 remain in force or whether they need to be reconfirmed by City Council;
c. a breakdown of the cleaners and supervisors hired by Corporate Real Estate Management between 2012 and 2023 including whether they are part-time or full-time; and
d. a yearly breakdown of the number of Corporate Real Estate Management operated buildings for which the cleaning is sub-contracted from 2012 to 2023.
GG3.16 - Facilities Management Services
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
Committee Recommendations
The General Government Committee recommends that:
1. City Council direct the Deputy City Manager, Corporate Services, to restore cleaning hours to the second quarter 2022 levels at buildings which house critical emergency services.
2. City Council direct the Deputy City Manager, Corporate Services, to report to the May 30, 2023 meeting of the General Government Committee on:
a. the cleaning approach for the Return to Work under ModernTO's desk and space sharing plan which takes post -pandemic requirements into consideration;
b. whether recommendations 10 and 11 of Item 2012.GM12.21 remain in force or whether they need to be reconfirmed by City Council;
c. a breakdown of the cleaners and supervisors hired by Corporate Real Estate Management between 2012 and 2023 including whether they are part-time or full-time; and
d. a yearly breakdown of the number of Corporate Real Estate Management operated buildings for which the cleaning is sub-contracted from 2012 to 2023.
Origin
Summary
This report outlines the impacts of service hour changes at City Hall, Metro Hall and Civic Centers, and reviews if there are any service impacts to essential and emergency service locations, as directed by City Council during the March 2023 City Council meeting:
a. Immediately pause any reduction in service levels at City Hall, Metro Hall and all Civic Centers in order to review:
i. the impact of a reduction in services and public access on Toronto Community Housing Corporation's requirements for building standards and operational requirements at Metro Hall;
ii. general health and safety requirements for city staff and the public; and
iii. the impact of bundling work orders on wait times for important services.
b. Review if there are any service impacts to essential and emergency service locations
c. Report these findings to the April 20, 2023 meeting of the General Government Committee.
As detailed in the report, service hour changes do not equate to service levels changes. In fact, service levels support the operational requirements of City Divisions, Agencies and Corporations and aligns to the 2023 City Council approved Budget. Service hours for City's office buildings take into consideration the hybrid work model for the office portfolio, legislative requirements, health and safety, unplanned work (such as emergencies) and operational requirements. In addition, as Corporate Real Estate Management continues to implement the City Council mandated City-Wide Real Estate Model and relevant Auditor General's recommendations, work standardization has increased the effectiveness of facility management services, including custodial services, and these efficiencies are reflected in the 2023 City Council approved Budget.
Background Information
https://www.toronto.ca/legdocs/mmis/2023/gg/bgrd/backgroundfile-235667.pdf
(April 20, 2023) Presentation from the Executive Director, Corporate Real Estate Management on Report Back on Facilities Management Services
https://www.toronto.ca/legdocs/mmis/2023/gg/bgrd/backgroundfile-235992.pdf
Communications
https://www.toronto.ca/legdocs/mmis/2023/gg/comm/communicationfile-167375.pdf
Speakers
Councillor Chris Moise
Motions
That:
1. City Council direct the Deputy City Manager, Corporate Services, to restore cleaning hours to the second quarter 2022 levels at buildings which house critical emergency services.
2. City Council direct the Deputy City Manager, Corporate Services, to report to the May 30, 2023 meeting of the General Government Committee on:
a. the cleaning approach for the Return to Work under ModernTO's desk and space sharing plan which takes post -pandemic requirements into consideration;
b. whether recommendations 10 and 11 of Item 2012.GM12.21 remain in force or whether they need to be reconfirmed by City Council;
c. a breakdown of the cleaners and supervisors hired by CREM between 2012 and 2023 including whether they are part-time or full-time; and
d. a yearly breakdown of the number of CREM operated buildings for which the cleaning is sub-contracted from 2012 to 2023.
Vote (Amend Item) Apr-20-2023
| Result: Carried | Majority Required - Vote on pt.2 of the motion |
|---|---|
| Total members that voted Yes: 5 | Members that voted Yes are Alejandra Bravo, Lily Cheng, Josh Matlow, James Pasternak (Chair), Gord Perks |
| Total members that voted No: 1 | Members that voted No are Stephen Holyday |
| Total members that were Absent: 0 | Members that were absent are |
Vote (Amend Item) Apr-20-2023
| Result: Carried | Majority Required - Vote on pt. 1 of the motion |
|---|---|
| Total members that voted Yes: 4 | Members that voted Yes are Alejandra Bravo, Lily Cheng, Josh Matlow, Gord Perks |
| Total members that voted No: 2 | Members that voted No are Stephen Holyday, James Pasternak (Chair) |
| Total members that were Absent: 0 | Members that were absent are |