Item - 2023.GG2.27

Tracking Status

  • City Council adopted this item on March 29, 30 and 31, 2023 with amendments.
  • This item was considered by the General Government Committee on March 3, 2023 and adopted without amendment. It will be considered by City Council on March 29, 30 and 31, 2023.

GG2.27 - Determining Impact of Service Hours Changes at City Hall, Metro Hall and Civic Centres

Decision Type:
ACTION
Status:
Amended
Ward:
14 - Toronto - Danforth

City Council Decision

City Council on March 29, 30 and 31, 2023, adopted the following:

 

1. City Council direct the City Manager and Deputy City Manager, Corporate Services to:

 

a. immediately pause any reduction in service levels at City Hall, Metro Hall and all Civic Centres in order to review:

 

i. the impact of a reduction in services and public access on Toronto Community Housing Corporation's requirements for building standards and operational requirements at Metro Hall;

 

ii. general health and safety requirements for city staff and the public; and

 

iii. the impact of bundling work orders on wait times for important services;

 

b. review if there are any service impacts to essential and emergency service locations; and

 

c. report these findings to the April 20, 2023 meeting of the General Government Committee.

Background Information (Committee)

(March 2, 2023) Letter from Councillor Councillor Paula Fletcher, Ward 14 - Determining Impact of Service Hours Changes at City Hall, Metro Hall and Civic Centres
https://www.toronto.ca/legdocs/mmis/2023/gg/bgrd/backgroundfile-234761.pdf

Motions (City Council)

1 - Motion to Amend Item moved by Councillor Paula Fletcher (Carried)

That:

 

1. City Council amend General Government Committee Recommendation 1.a. by deleting the word "the" and inserting the word "any", so that Recommendation 1.a. now reads as follows:

 

"1.a. immediately pause the any reduction in service levels at City Hall, Metro Hall and all Civic Centres in order to review:".

 

2. City Council add the following new part to Recommendation 1:

 

"1. review if there are any service impacts to essential and emergency service locations;".

Vote (Amend Item) Mar-31-2023 5:26 PM

Result: Carried Majority Required - GG2.27 - Fletcher - motion 1
Total members that voted Yes: 20 Members that voted Yes are Paul Ainslie, Alejandra Bravo, Jon Burnside, Shelley Carroll, Mike Colle, Gary Crawford, Vincent Crisanti, Paula Fletcher, Ausma Malik, Nick Mantas, Josh Matlow, Jennifer McKelvie, Chris Moise, Amber Morley, Jamaal Myers, Frances Nunziata (Chair), Gord Perks, Anthony Perruzza, Dianne Saxe, Michael Thompson
Total members that voted No: 2 Members that voted No are Stephen Holyday, Jaye Robinson
Total members that were Absent: 3 Members that were absent are Brad Bradford, Lily Cheng, James Pasternak

Motion to Adopt Item as Amended (Carried)

Vote (Adopt Item as Amended) Mar-31-2023 5:32 PM

Result: Carried Majority Required - GG2.27 - Adopt item as amended
Total members that voted Yes: 21 Members that voted Yes are Paul Ainslie, Brad Bradford, Alejandra Bravo, Jon Burnside, Shelley Carroll, Mike Colle, Gary Crawford, Vincent Crisanti, Paula Fletcher, Ausma Malik, Nick Mantas, Josh Matlow, Jennifer McKelvie, Chris Moise, Amber Morley, Jamaal Myers, Frances Nunziata (Chair), Gord Perks, Anthony Perruzza, Dianne Saxe, Michael Thompson
Total members that voted No: 2 Members that voted No are Stephen Holyday, Jaye Robinson
Total members that were Absent: 2 Members that were absent are Lily Cheng, James Pasternak

GG2.27 - Determining Impact of Service Hours Changes at City Hall, Metro Hall and Civic Centres

Decision Type:
ACTION
Status:
Adopted
Ward:
14 - Toronto - Danforth

Committee Recommendations

The General Government Committee recommends that:

 

1. City Council direct the City Manager and Deputy City Manager, Corporate Services to:

 

a. Immediately pause the reduction in service levels at City Hall, Metro Hall and all Civic Centers in order to review:

 

i. the impact of a reduction in services and public access on TCHC's requirements for building standards and operational requirements at Metro Hall;

 

ii. general health and safety requirements for city staff and the public; and

 

iii. the impact of bundling work orders on wait times for important services.

 

b. Report these findings to the April 20, 2023 meeting of the General Government Committee.

Origin

(March 2, 2023) Letter from Councillor Paula Fletcher, Ward 14 - Toronto-Danforth

Summary

It has just come to my attention to that there will be significant changes to custodial service levels and public access hours at City Hall, Metro Hall and the Civic Centers based on the Mayor’s budget passed on February 15th.

 

In particular I want to draw to the Committee’s attention two incompatible issues. Under the ModernTO office consolidation, Toronto Community Housing Corporation (TCHC) head office and operations are to be relocated to Metro Hall from 931 Yonge St. As a public corporation conducting regular business with tenants, staff and the public every effort must be made to ensure that the operations, cleanliness and public access standards at 931 Yonge St. are not compromised by these unforeseen changes at Metro Hall. Lower standards of cleanliness and less public access are not compatible with the move to Metro Hall as dictated by ModernTO.

 

I am also concerned about the overall reduction in cleaning as we emerge from the pandemic and that the proposed bundling of work orders mean longer waits for service.

Background Information

(March 2, 2023) Letter from Councillor Councillor Paula Fletcher, Ward 14 - Determining Impact of Service Hours Changes at City Hall, Metro Hall and Civic Centres
https://www.toronto.ca/legdocs/mmis/2023/gg/bgrd/backgroundfile-234761.pdf

Motions

1 - Motion to Add New Business at Committee moved by Councillor James Pasternak (Carried)

2 - Motion to Adopt Item moved by Councillor James Pasternak (Carried)

Vote (Adopt Item) Mar-03-2023

Result: Carried Majority Required
Total members that voted Yes: 3 Members that voted Yes are Alejandra Bravo, James Pasternak (Chair), Gord Perks
Total members that voted No: 1 Members that voted No are Stephen Holyday
Total members that were Absent: 2 Members that were absent are Lily Cheng, Josh Matlow
Source: Toronto City Clerk at www.toronto.ca/council