Item - 2023.EX8.9

That City Council delete the Executive Committee Recommendation.

Recommendation to be deleted:

1. City Council request the Toronto Transit Commission Board to request the Chief Executive Officer, Toronto Transit Commission to:

a. consult the Toronto Transit Commission’s Advisory Committee on Accessible Transit and community organizations serving people with disabilities, on ways to improve awareness and education around Wheel Trans registration as well as identifying potential supports and registration assistance for riders for whom English is a second language or who are not able to complete registration forms online;
 

b. engage in a new round of consultations with the Advisory Committee on Accessible Transit, people with disabilities and community-based organizations that provide support service for people with disabilities in order to inform any necessary changes to and the implementation of Family of Services, including safety concerns, equity and the impact of Toronto Transit Commission crowding as service demands have increased and number of people with disabilities grows;
 

c. examine the feasibility, including cost estimates and implementation timelines, of having customers service agents at:

i. all Toronto Transit Commission stations; and

ii. all stations that are identified as accessible connection location to subways under the Toronto Transit Commission’s Family of Service to ensure safety of Wheel Trans riders and equitable access to subway vehicles;
 

d. report back findings to the Advisory Committee on Accessible Transit and the Toronto Accessibility Advisory Committee in the first quarter of 2024 and the Toronto Transit Commission Board in the second quarter of 2024;

e. direct the Chief Executive Officer, Toronto Transit Commission to attend and address the above-mentioned Toronto Accessibility Advisory Committee meeting in 2024; and

f. undertake consultations and incorporate the feedback from the consultations, prior to Family of Services becoming mandatory.

and, adopt instead the following:

1. City Council request the Toronto Transit Commission Board to request the Chief Executive Officer, Toronto Transit Commission to consult the Toronto Transit Commission’s Advisory Committee on Accessible Transit and community organizations serving people with disabilities, on ways to improve awareness and education around Wheel-Trans registration as well as identifying potential supports and registration assistance for riders for whom English is a second language or who cannot complete registration forms online.
 

2. City Council request the Toronto Transit Commission Board to request the Chief Executive Officer, Toronto Transit Commission to engage in consultations with the Advisory Committee on Accessible Transit, people with disabilities and community-based organizations that provide support service for people with disabilities prior to the implementation of the Wheel-Trans Transformation Program elements that would require the use of the Toronto Transit Commission’s Family of Services (FOS) Program; such consultations will inform any potential changes to the design and implementation of the Program to address concerns around safety, equity, mitigating impacts of service disruptions within the conventional transit system on FOS customers, and the impact of Toronto Transit Commission crowding as service demands increase and number of people with accessibility needs grow.
 

3. City Council request the Toronto Transit Commission Board to direct the Chief Executive Officer, Toronto Transit Commission to report back findings to the Advisory Committee on Accessible Transit and the Toronto Transit Commission Board in the second quarter of 2024, and to the Toronto Accessibility Advisory Committee by the third quarter of 2024 and for the Chief Executive Officer, Toronto Transit Commission to attend the Toronto Accessibility Advisory Committee meeting to address any outstanding concerns.