Item - 2022.CC47.2

Tracking Status

  • City Council adopted this item on July 19, 2022 with amendments.

CC47.2 - Ombudsman Toronto Interim Report: Investigation into the City's Processes for Clearing Encampments in 2021

Decision Type:
ACTION
Status:
Amended
Wards:
All

City Council Decision

City Council on July 19, 20, 21 and 22, 2022, adopted the following:  

           

1. City Council accept the Interim Report from Ombudsman Toronto and direct the City to implement the Report's recommendations.

 

Ombudsman Toronto's Recommendations:

 

1. The City should immediately develop a detailed plan outlining how it will update the Interdepartmental Service Protocol for Homeless People Camping in Public Spaces (IDP). This plan should include project milestones and timelines for when it will complete the update to the IDP.

2. The City should commit adequate staff resources to ensure the timely completion of the update to the IDP.

3. As part of its plan to update the IDP, the City should hold public consultations to receive feedback from the community. Groups that the City should consult with include people with lived experiences in encampments, community organizations that provide services to people who are unhoused, and internal and external stakeholders working in the fields of housing and human rights. The City should ensure that the feedback received informs its update to the IDP.

4. To promote transparency and public confidence, the City should make public detailed summaries of the feedback received from the consultations on the update to the IDP.

5. The City should immediately define the role and mandate of the Encampment Office, including clearly outlining its responsibilities as part of the City’s response to encampments, and how these responsibilities relate to the work of other City services involved in responding to encampments. Information about the role and mandate of the Encampment Office should be included in the City’s public communications about its response to encampments.

 
6. As part of defining the role and mandate of the Encampment Office, the City should assess the resource and expertise needs of the Encampment Office to ensure it can effectively carry out its duties.

7. As part of defining the role and mandate of the Encampment Office, the City should consider whether the office should continue to reside with the Office of Emergency Management.

8. The City should give Ombudsman Toronto an update on the status of its implementation of these recommendations by the end of 2022, and then quarterly updates thereafter.

 

2. City Council direct the City Manager to take any funding or staffing changes necessary to fulfill the recommendations in the Ombudsman Toronto Interim Report Investigation into the City's Process for Clearing Encampments in 2021 and to report back to City Council in the new term on progress to achieve each of the recommendations.

 

3. City Council direct the General Manager, Shelter Support and Housing Administration and the Encampment Office to further develop and implement the support model piloted at Dufferin Grove, focusing on bringing comprehensive social and health service supports directly to encamped individuals through the development of the Interdepartmental Service Protocol for Homeless People Camping in Public Spaces, including:

 

a. housing workers;

 

b. identification workers;

 

c. income support workers;

 

d. primary health care, mental health and harm reduction supports;

 

e. Indigenous specific supports;

 

f. supports to help people reunite with their families or support in returning home to a community outside of Toronto; and

 

g. other populations specific supports depending on the circumstances which may include youth workers, support for refugees and supports for other racialized communities.

City Council Decision Advice and Other Information

The Toronto Ombudsman gave a presentation to City Council on the item.

Background Information (City Council)

(July 12, 2022) Report from the Ombudsman on Ombudsman Toronto Interim Report: Investigation into the City's Processes for Clearing Encampments in 2021 (CC47.2)
https://www.toronto.ca/legdocs/mmis/2022/cc/bgrd/backgroundfile-228778.pdf
Ombudsman Toronto Interim Report: Investigation into the City's Processes for Clearing Encampments in 2021, dated July 14, 2022
https://www.toronto.ca/legdocs/mmis/2022/cc/bgrd/backgroundfile-228779.pdf
(July 19, 2022) Presentation from the Ombudsman Toronto on Ombudsman Toronto Interim Report - Investigation into the City's Process for Clearing Encampments in 2021
https://www.toronto.ca/legdocs/mmis/2022/cc/bgrd/backgroundfile-228944.pdf

Communications (City Council)

(July 18, 2022) E-mail from Ann Bisch (CC.Supp)
(July 17, 2022) E-mail from Maggie Panter (CC.Supp)
(July 18, 2022) E-mail from Emily A. Derouin (CC.New)
(July 18, 2022) Letter from Diana Chan McNally (CC.New)
https://www.toronto.ca/legdocs/mmis/2022/cc/comm/communicationfile-155745.pdf
(July 18, 2022) Letter from Nathan Doucet (CC.New)
(July 18, 2022) E-mail from Sylvia Grady (CC.New)
(July 18, 2022) Letter from Zachary Grant, Director, Church of the Holy Trinity, Trinity Square (CC.New)
https://www.toronto.ca/legdocs/mmis/2022/cc/comm/communicationfile-155717.pdf
(July 19, 2022) E-mail from Anne Mitchell (CC.New)
(July 19, 2022) Letter from Leilani Farha, Global Director, The Shift (CC.New)
https://www.toronto.ca/legdocs/mmis/2022/cc/comm/communicationfile-155792.pdf

Motions (City Council)

Motion to Adopt Item (Carried)

That City Council hear a presentation from the Ombudsman.

Vote (Adopt Item) Jul-19-2022 3:04 PM

Result: Carried Majority Required - That Council hear a presentation from the Ombudsman
Total members that voted Yes: 16 Members that voted Yes are Brad Bradford, Robin Buxton Potts, Shelley Carroll, Mike Colle, Gary Crawford, John Filion, Mark Grimes, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Frances Nunziata (Chair), Gord Perks, Michael Thompson, John Tory
Total members that voted No: 3 Members that voted No are Stephen Holyday, Denzil Minnan-Wong, James Pasternak
Total members that were Absent: 6 Members that were absent are Paul Ainslie, Ana Bail„o, Paula Fletcher, Joe Mihevc, Anthony Perruzza, Jaye Robinson

1 - Motion to Amend Item (Additional) moved by Councillor Mike Layton (Carried)

That:

 

1. City Council direct the City Manager to take any necessary funding or staffing changes necessary to fulfill the recommendations in the Ombudsman Toronto Interim Report Investigation into the City's Process for Clearing Encampments in 2021 and to report back to City Council in the new term on progress to achieve each of the recommendations.


2 - Motion to Amend Item (Additional) moved by Councillor Robin Buxton Potts (Carried)

That:

 

1. City Council direct the General Manager, Shelter Support and Housing Administration and the Encampment Office to further develop and implement the support model piloted at Dufferin Grove, focusing on bringing comprehensive social and health service supports directly to encamped individuals through the development of the Interdepartmental Service Protocol for Homeless People Camping in Public Spaces, including:

 

a. housing workers;

 

b. identification workers;

 

c. income support workers;

 

d. primary health care, mental health and harm reduction supports;

 

e. Indigenous specific supports;

 

f. supports to help people reunite with their families or support in returning home to a community outside of Toronto; and

 

g. other populations specific supports depending on the circumstances which may include youth workers, support for refugees and supports for other racialized communities.


Motion to Adopt Item as Amended (Carried)
Source: Toronto City Clerk at www.toronto.ca/council