Item - 2021.MM36.13

City Council on October 1 and 4, 2021, adopted the following:

1. City Council direct the Executive Director, Municipal Licensing and Standards to:

a. ensure Municipal Licensing and Standards staff are sufficiently trained to deal with pest management issues and consider collaborating with other City Divisions and Agencies (i.e. Shelter, Support and Housing Administration and Toronto Community Housing Corporation) that have experience with pest control, in their pest management guidelines;

b. ensure a positive customer experience by implementing a formal process for notifying residents when service requests have been opened and subsequently closed; and

c. ensure the City's position is well supported in all case matters, all pertinent evidence should be retained and well organized within IBMS (or other equivalent storage system) and easily accessible for future inquiries including potential court proceedings and/or audit.

2. City Council direct the Executive Director, Municipal Licensing and Standards to report back to the Planning and Housing Committee in the first quarter of 2022 on the status of implementation for the recommendations outlined above.

3. City Council direct the Executive Director, Municipal Licensing and Standards to provide a report and recommendations to the Planning and Housing Committee in the first quarter of 2022 on the municipal and/or provincial legislative amendments required to grant By-law Officers Investigative Entry powers.