Item - 2021.MM35.12
Tracking Status
- City Council adopted this item on July 14, 2021 without amendments.
MM35.12 - Increase in 311 Toronto Service Request Reports and Accountability Measures - by Councillor Kristyn Wong-Tam, seconded by Councillor Paul Ainslie
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
City Council Decision
City Council on July 14, 15 and 16, 2021, adopted the following:
1. City Council request the General Manager, 311 Toronto in collaboration with relevant municipal divisions, to report back through the 2022 budget process with a plan on how to better integrate City divisions into an automatic 311 Service request reporting process, and the necessary funding to facilitate this request.
2. City Council direct the General Manager, Municipal Licensing and Standards, the General Manager, Solid Waste Management Services, the General Manager, Toronto Water, the General Manager, Transportation Services and the General Manager, Parks, Forestry and Recreation to submit monthly update reports to the Executive Committee outlining important service request levels and trends.
3. City Council request the General Manager, 311 Toronto to report to the General Government and Licensing Committee in the fourth quarter of 2021 on the action taken on the recommendations.
Background Information (City Council)
Motions (City Council)
Speaker Nunziata advised Council that the provisions of Chapter 27, Council Procedures, require that Motion MM35.12 be referred to the Executive Committee. A two-thirds vote of the Council Members present is required to waive referral.