Item - 2021.GL23.1

Tracking Status

This item was considered by General Government and Licensing Committee on May 27, 2021 and was adopted without amendment.

GL23.1 - Annual Report to City Council by 311

Decision Type:: ACTION

Status:: Adopted

Wards:: All

Committee Decision

The General Government and Licensing Committee received the report (May 3, 2021) from the Director, 311 Toronto for information.

Origin

(May 3, 2021) Report from the Director, 311 Toronto

Summary

City Council, at its meeting on September 30, 2020, requested the Director, 311 Toronto, to provide information on trending issues received via 311 Toronto.

The purpose of this report is to provide an understanding of 311 Toronto's services and trends received for the year of 2020 in order to better inform Members of Council and the residents of Toronto about the services and operations provided by 311 Toronto and City divisions.

Background Information

(May 3, 2021) Report from the Director, 311 Toronto on Annual Report to City Council by 311
https://www.toronto.ca/legdocs/mmis/2021/gl/bgrd/backgroundfile-166580.pdf
Appendix A - 311 Toronto Key Metrics Report
https://www.toronto.ca/legdocs/mmis/2021/gl/bgrd/backgroundfile-166581.pdf

Motions

Motion to Adopt Item moved by Councillor Stephen Holyday (Carried)