Item - 2021.EX23.2

Tracking Status

  • City Council adopted this item on May 5, 2021 with amendments.
  • This item was considered by the Executive Committee on April 29, 2021 and adopted without amendment. It will be considered by City Council on May 5, 2021.
  • See also By-law 374-2021

EX23.2 - Innovative Partnership to Accelerate Digital Services with Payments

Decision Type:
ACTION
Status:
Amended
Wards:
All

City Council Decision

City Council on May 5 and 6, 2021, adopted the following:

 

1.  City Council authorize and direct the Chief Technology Officer to enter into and execute an agreement and any ancillary documents required to give effect thereto with PayIt Digital Government Inc., being the top-ranked proponent of SC-nRFP (identifier) for the provision of digital services with payments for a period of three (3) years, plus two (2) one year options at the discretion of the Chief Technology Officer, in the estimated amount of $20.5 to $25.1 million, on terms and conditions satisfactory to the Chief Technology Officer, and in a form satisfactory to the City Solicitor.

 

2.  City Council amend City of Toronto Municipal Code Chapter 441, Fees and Charges, and any other relevant Code Chapter(s), to delete the current acceptable payment methods of fees and charges, and City Council delegate authority to the Chief Financial Officer and Treasurer to establish polices and guidelines regarding payment methods for fees and charges to be accepted by the City, including accepted payment methods under the recommended agreement with PayIt Digital Government Inc., and ensuring such policies always include a free payment method option for customers.

 

3.  City Council direct that the delegated authority to the Chief Financial Officer and Treasurer in Part 2 above be limited to the authority to determine the payment methods accepted by the City for the payment of fees and charges, and not include the delegated authority to determine any fees and charges.

 

4.  City Council authorize user fees for online card payments processed pursuant to the recommended agreement with PayIt Digital Government Inc.  at the lesser of (i) 2.35 percent of the payment amount for online credit card transactions and 1.5 percent of the payment amount for online debit card transactions, and (ii) the amount permitted to be charged to users by the card brand rules, commencing with online card payments for property taxes, utilities and parking fines as may be permitted by the card brand rules, and City Council authorize the necessary amendments to City of Toronto Municipal Code, Chapter 441, Fees and Charges and any other necessary Municipal Code Chapters as may be required.

 

5.  City Council direct the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer to ensure that the contract with PayIt Digital Government Inc. ensures that the City's Accountability Officers have the authority to investigate any systemic issues that may arise related to PayIt Digital Government Inc.

 

6.  City Council direct the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer to ensure that:

 

a.  the PayIt site includes a prominent notification to users stating the percentage of fees charged and clear messaging about the methods of payment which do not include fees, prior to users beginning a transaction that involves fees;

 

b.  the specific amounts for all fees are included in the payment total prior to the completion of any transaction; and

 

c.  details on how Parts 6. a. and 6. b. above will look when they are approved by the City Manager, prior to launch of the site.

 

7.  City Council request the Chief Financial Officer and Treasurer to report to City Council on the use of the delegated authority in Part 2 above with any changes to accepted payment methods other than those set out in the report (April 15, 2021) from the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer.

 

8.  City Council direct the City Manager to report to City Council, no later than October 2021, on the following:

 

a.  a review of the role of the Accountability Officers in relation to the procurement process and identification of any gaps; and

 

b.  a review of the possibility of Toronto adopting the Open Contracting Global Principles or any other similar principles.

 

9.  City Council direct the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer to report to City Council at the halfway point of the agreement with an evaluation of the success of the agreement and whether the City should begin work on a new procurement.

Public Notice Given

Background Information (Committee)

(April 15, 2021) Report from the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer on Innovative Partnership to Accelerate Digital Services with Payments
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-165905.pdf
(April 22, 2021) Public Notice - Proposed Amendments to City of Toronto Municipal Code Chapter 441, Fees and Charges
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-166058.pdf
Presentation on Innovative Partnership for Accelerating Digital Services with Payments
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-166285.pdf

Communications (Committee)

(April 23, 2021) E-mail from Elizabeth Hellas (EX.Supp)
(April 28, 2021) E-mail from Saadia Muzaffar (EX.Supp)
(April 28, 2021) E-mail from Imran Selimkhanov, Founder, Productive Shop, B2B Growth Consulting (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-131096.pdf
(April 28, 2021) E-mail from Saadia Muzaffar (EX.New)
(April 28, 2021) Letter from John Thomson, Founder and Chief Executive Officer, PayIt (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-131143.pdf
(April 28, 2021) Letter from Brenda McPhail, Director, Privacy, Technology and Surveillance Program, Canadian Civil Liberties Association (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-131155.pdf
(April 29, 2021) E-mail from Andrew Do (EX.New)

Communications (City Council)

(April 30, 2021) Letter from Alaina Percival, Chief Executive Officer and Board Chair and Women Who Code Co-Founder (CC.Supp)
https://www.toronto.ca/legdocs/mmis/2021/cc/comm/communicationfile-131221.pdf
(April 29, 2021) Submission from Bianca Wylie, Saadia Muzaffar, Jennifer Evans and April Dunford, Tech Reset Canada (CC.New)
https://www.toronto.ca/legdocs/mmis/2021/cc/comm/communicationfile-131326.pdf
(May 5, 2021) Letter from Eileen Denny (CC.New)

Motions (City Council)

1 - Motion to Amend Item moved by Councillor Ana Bail„o (Carried)

That:

 

1. City Council direct that the delegated authority to the Chief Financial Officer and Treasurer in Executive Committee Recommendation 2 be limited to the authority to determine the payment methods accepted by the City for the payment of fees and charges, and not include the delegated authority to determine any fees and charges.

 

2. City Council request the Chief Financial Officer and Treasurer to report to City Council on the use of the delegated authority with any changes to accepted payment methods other than those set out in this report. 

Vote (Amend Item) May-05-2021 3:31 PM

Result: Carried Majority Required - EX23.2 - Bail„o - motion 1
Total members that voted Yes: 25 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 1 Members that were absent are Mark Grimes

2 - Motion to Amend Item (Additional) moved by Councillor Paula Fletcher (Carried)

That City Council direct the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer to ensure that the contract with PayIt Digital Government Inc. ensures that the City's Accountability Officers have the authority to investigate any systemic issues that may arise related to PayIt Digital Government Inc.

Vote (Amend Item (Additional)) May-05-2021 3:32 PM

Result: Carried Majority Required - EX23.2 - Fletcher - motion 2
Total members that voted Yes: 25 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 1 Members that were absent are Mark Grimes

3 - Motion to Refer Item moved by Councillor Kristyn Wong-Tam (Lost)

That City Council refer the Item back to the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer for resubmission once City Council has adopted a Digital Infrastructure Plan.

Vote (Refer Item) May-05-2021 2:35 PM

Result: Lost Majority Required - EX23.2 - Wong-Tam - motion 3 - Refer the Item
Total members that voted Yes: 8 Members that voted Yes are Shelley Carroll, John Filion, Paula Fletcher, Mike Layton, Josh Matlow, Gord Perks, Anthony Perruzza, Kristyn Wong-Tam
Total members that voted No: 15 Members that voted No are Paul Ainslie, Ana Bail„o, Brad Bradford, Gary Crawford, Joe Cressy, Michael Ford, Stephen Holyday, Cynthia Lai, Nick Mantas, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Jaye Robinson, Michael Thompson
Total members that were Absent: 3 Members that were absent are Mike Colle, Mark Grimes, John Tory

4 - Motion to Amend Item (Additional) moved by Councillor John Filion (Carried)

That:

 

1.  City Council direct the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer to ensure that:

 

a.  the PayIt site include a prominent notification to users stating the percentage of fees charged and clear messaging about the methods of payment which do not include fees, prior to users beginning a transaction that involves fees;

 

b.  the specific amounts for all fees are included in the payment total prior to the completion of any transaction; and

 

c.  details on how Parts 1.a. and 1.b. above will look when they are approved by the City Manager, prior to launch of the site.

 

2.  City Council direct the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer to report to City Council at the halfway point of the agreement with an evaluation of the success of the agreement and whether the City should begin work on a new procurement.

Vote (Amend Item (Additional)) May-05-2021 3:33 PM

Result: Carried Majority Required - EX23.2 - Filion - motion 4
Total members that voted Yes: 25 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 1 Members that were absent are Mark Grimes

5 - Motion to Amend Item (Additional) moved by Councillor Gord Perks (Lost)

That City Council direct the Director, Strategic Partnerships to cease processing unsolicited bids until the City Manager has to reported to City Council, no later than October 2021, on the following:

 

a.  a review of the possibility of establishing an Inspector General to oversee purchasing similar to the model used in Montreal; and

 

b.  a review of the possibility of Toronto adopting the Open Contracting Global Principles.

Vote (Amend Item (Additional)) May-05-2021 3:37 PM

Result: Lost Majority Required - EX23.2 - Perks - motion 5, Part a only
Total members that voted Yes: 8 Members that voted Yes are Shelley Carroll, Joe Cressy, John Filion, Paula Fletcher, Mike Layton, Josh Matlow, Gord Perks, Kristyn Wong-Tam
Total members that voted No: 17 Members that voted No are Paul Ainslie, Ana Bail„o, Brad Bradford, Mike Colle, Gary Crawford, Michael Ford, Stephen Holyday, Cynthia Lai, Nick Mantas, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory
Total members that were Absent: 1 Members that were absent are Mark Grimes

Vote (Amend Item (Additional)) May-05-2021 3:39 PM

Result: Lost Majority Required - EX23.2 - Perks - motion 5, Part b only
Total members that voted Yes: 8 Members that voted Yes are Shelley Carroll, Joe Cressy, John Filion, Paula Fletcher, Mike Layton, Josh Matlow, Gord Perks, Kristyn Wong-Tam
Total members that voted No: 17 Members that voted No are Paul Ainslie, Ana Bail„o, Brad Bradford, Mike Colle, Gary Crawford, Michael Ford, Stephen Holyday, Cynthia Lai, Nick Mantas, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory
Total members that were Absent: 1 Members that were absent are Mark Grimes

6 - Motion to Amend Item (Additional) moved by Councillor Stephen Holyday (Carried)

That City Council direct the City Manager to report to City Council, no later than October 2021, on the following:

 

a.  a review of the role of the Accountability Officers in relation to the procurement process and identification of any gaps; and

 

b.  a review of the possibility of Toronto adopting the Open Contracting Global Principles, or any other similar principles.

Vote (Amend Item (Additional)) May-05-2021 3:40 PM

Result: Carried Majority Required - EX23.2 - Holyday - motion 6
Total members that voted Yes: 25 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 1 Members that were absent are Mark Grimes

Motion to Adopt Item as Amended (Carried)

Vote (Adopt Item as Amended) May-05-2021 3:41 PM

Result: Carried Majority Required - EX23.2 - Adopt the Item as amended
Total members that voted Yes: 17 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Mike Colle, Gary Crawford, Joe Cressy, Michael Ford, Stephen Holyday, Cynthia Lai, Nick Mantas, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Jaye Robinson, Michael Thompson, John Tory
Total members that voted No: 8 Members that voted No are Shelley Carroll, John Filion, Paula Fletcher, Mike Layton, Josh Matlow, Gord Perks, Anthony Perruzza, Kristyn Wong-Tam
Total members that were Absent: 1 Members that were absent are Mark Grimes

Point of Order by Councillor Stephen Holyday

Councillor Holyday, on a Point of Order, stated that he would like clarity on which part of motion 5 was being voted on and wanted it to be made clear that the lead-in phrase of motion 5 applied to both Part a and Part b.

Ruling by Speaker Frances Nunziata
Speaker Nunziata accepted the Point of Order and asked the City Clerk to respond. The City Clerk advised City Council that the main proposition in the motion was the lead-in phrase and that the only portions that can be voted on in parts are Part a and Part b, and, if a member does not support the lead in phrase, they should vote against it.


Point of Order by Councillor Stephen Holyday

Councillor Holyday, on a Point of Order, stated that he would like clarity on what was highlighted on the screen during the vote on Part a of motion 5.

Ruling by Speaker Frances Nunziata
Speaker Nunziata accepted the Point of Order and asked the City Clerk to respond. The City Clerk advised that City Council was voting on Part a of motion 5, and that it incorporates the lead-in phrase. The City Clerk further advised that what will remain to be voted on is the entire lead-in phrase and Part b.

EX23.2 - Innovative Partnership to Accelerate Digital Services with Payments

Decision Type:
ACTION
Status:
Adopted
Wards:
All

Public Notice Given

Committee Recommendations

The Executive Committee recommends that:

 

1. City Council authorize and direct the Chief Technology Officer to enter into and execute an agreement and any ancillary documents required to give effect thereto with PayIt Digital Government Inc., being the top-ranked proponent of SC-nRFP (identifier) for the provision of digital services with payments for a period of three (3) years, plus two (2) one year options at the discretion of the Chief Technology Officer, in the estimated amount of $20.5 to $25.1 million, on terms and conditions satisfactory to the Chief Technology Officer, and in a form satisfactory to the City Solicitor.

 

2. City Council amend City of Toronto Municipal Code Chapter 441, Fees and Charges, and any other relevant Code Chapter(s), to delete the current acceptable payment methods of fees and charges, and delegate authority to the Chief Financial Officer and Treasurer to establish polices and guidelines regarding payment methods for fees and charges to be accepted by the City, including accepted payment methods under the recommended agreement with PayIt Digital Government Inc., and ensuring such policies always include a free payment method option for customers.

 

3. City Council authorize user fees for online card payments processed pursuant to the recommended agreement with PayIt Digital Government Inc.  at the lesser of (i) 2.35 percent of the payment amount for online credit card transactions and 1.5 percent of the payment amount for online debit card transactions, and (ii) the amount permitted to be charged to users by the card brand rules, commencing with online card payments for property taxes, utilities and parking fines as may be permitted by the card brand rules, and authorize the necessary amendments to City of Toronto Municipal Code, Chapter 441, Fees and Charges and any other necessary Municipal Code Chapters as may be required.

Decision Advice and Other Information

The Director, Transformation, Corporate Services gave a presentation on Innovative Partnership for Accelerating Digital Services with Payments.

Origin

(April 15, 2021) Report from the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer

Summary

In February 2021, City Staff presented a report for information to City Council that detailed the competitive Swiss Challenge Negotiated Request for Proposals (“SC-nRFP”) process and outlined next steps for negotiation with the successful supplier, PayIt LLC.

 

The SC-nRFP sought a supplier that could help accelerate and scale the City’s digital payment process and simplify the customer experience. This call to market was representative of the City's strategy to respond to evolving customer expectations, while modernizing and centralizing revenue collection and technology platforms.

 

Negotiations between the City and PayIt LLC took place between February and April 2021. City staff ensured that negotiations addressed concerns raised by City Council previously, such as rent-seeking, data storage and security, and technology lock-in. With the negotiation stage now complete, this report is requesting that Council approve the award of the contract to PayIt Digital Government Inc. ("PayIt"), a Canadian entity. This report provides more details on value to residents and the City, as well as the scope of work, phasing, term of contract and ability to terminate, risk management, and financial impact of the recommended commercial relationship.

 

Together, PayIt and the City of Toronto will design services under a single City of Toronto branded digital experience and platform ("Platform"), beginning with the launch of property tax, utility bill, and parking violation payments in summer 2021. Further services, such as building permits, licenses, and court fines, will be integrated onto the same Platform in subsequent phases. The Platform will not only provide residents with greater digital payment options, it will offer self-service features that people expect from modern mobile and web applications in a digital era. From personalized bill reminders to scheduling payments, to storing account documents and saving preferred payment methods through one digital wallet, the Platform will make the experience of accessing City services and paying bills much simpler.

 

While the City has demonstrated incredible resilience in standing up contactless services in response to the COVID-19 pandemic, the customer experience remains fragmented. A typical Toronto family might have numerous payments and touchpoints with the City annually, from paying their property taxes to their utility bills, to applying for a building permit for a porch, to street parking permits or a pet license. Yet, in order to successfully complete what could be 20+ transactions, they must access a minimum of 11 different touch points across the City. Oftentimes, customers access the service and the payment process separately, with available payment options differing widely across divisions and services.

 

Residents, businesses, and visitors to Toronto want a simple, consistent, and connected experience with the City. PayIt enables these experiences by offering all types of payments through a personalized digital experience for citizens. PayIt LLC provides cloud-based and mobile-first technologies to government in 16+ states across the United States, with a growing list of government partners, including Memphis, Tennessee, State of North Carolina, and Kansas City, Kansas. PayIt LLC serves over 80 million citizens annually. Its Canadian subsidiary is headquartered in Toronto, Ontario.

 

The agreement with PayIt also presents significant benefits for the City. City staff conservatively estimate that the City will realize a Return on Investment (ROI) of approximately $11 million over a 5 year agreement, net of fees paid to PayIt. This positive ROI can be reinvested in other City priorities. Estimated savings come from a reduction in office visits, mail outs, credit card service fees to the current payment provider, revenue processing and reconciliation, and a rationalization of technology.

 

This relationship moves the City away from traditional approaches to technology builds where the City bears the risk, and shifts it to a cloud-based Software-as-a-Service ("SaaS") model where the supplier bears the risk of investment, as well as accountability for sustainment, ongoing innovation, and adherence to Canadian data requirements and the City's privacy and security standards. The City also benefits with certainty of time to market and a compensation model where fees to PayIt are tied to outcomes and customer adoption. Overall, fees to PayIt are estimated to be 0.49% of total City revenue collected. 

 

PayIt is paid on a per transaction basis only when a customer makes a payment to the City via the Platform. PayIt will be responsible for the deployment, hosting, configuration, integration, testing, management, training, and ongoing support of the Platform for City services. PayIt will also assume capital investment for development and integration of the platform, and will cover costs of technical and customer support services. The City has also negotiated revenue generation opportunities where it will be rewarded for generating value for customers and PayIt in terms of business development.

 

The agreement with PayIt is flexible and includes provisions to reduce the likelihood of 'supplier lock-in'. The initial term of the agreement is for 3 years, with two additional one-year extensions entirely at the City's discretion to grant, for a potential total term of 5 years. The City will (prior to the end of the initial 3-year term) evaluate the relationship against key performance measures in order to determine if it is appropriate to grant the first extension. PayIt is required to adhere to the privacy, information, and data security policies set by the City.

Background Information

(April 15, 2021) Report from the City Manager, the Deputy City Manager, Corporate Services and the Chief Financial Officer and Treasurer on Innovative Partnership to Accelerate Digital Services with Payments
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-165905.pdf
(April 22, 2021) Public Notice - Proposed Amendments to City of Toronto Municipal Code Chapter 441, Fees and Charges
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-166058.pdf
Presentation on Innovative Partnership for Accelerating Digital Services with Payments
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-166285.pdf

Communications

(April 23, 2021) E-mail from Elizabeth Hellas (EX.Supp)
(April 28, 2021) E-mail from Saadia Muzaffar (EX.Supp)
(April 28, 2021) E-mail from Imran Selimkhanov, Founder, Productive Shop, B2B Growth Consulting (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-131096.pdf
(April 28, 2021) E-mail from Saadia Muzaffar (EX.New)
(April 28, 2021) Letter from John Thomson, Founder and Chief Executive Officer, PayIt (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-131143.pdf
(April 28, 2021) Letter from Brenda McPhail, Director, Privacy, Technology and Surveillance Program, Canadian Civil Liberties Association (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-131155.pdf
(April 29, 2021) E-mail from Andrew Do (EX.New)

Speakers

Bianca Wylie, Tech Reset Canada
Vass Bednar, McMaster University
Andy Best, Civic Digital Network
Sam Selim, SQL Power Group Inc.
Matthew Claudel
Sean McDonald, Digital Public
Philip Holdsworth
Andrew Do
Craig McLellan
Councillor Shelley Carroll
Councillor Paula Fletcher

Motions

Motion to Adopt Item moved by Mayor John Tory (Carried)

Adoption of Recommendation 1 only:

 

1. City Council authorize and direct the Chief Technology Officer to enter into and execute an agreement and any ancillary documents required to give effect thereto with PayIt Digital Government Inc., being the top-ranked proponent of SC-nRFP (identifier) for the provision of digital services with payments for a period of three (3) years, plus two (2) one year options at the discretion of the Chief Technology Officer, in the estimated amount of $20.5 to $25.1 million, on terms and conditions satisfactory to the Chief Technology Officer, and in a form satisfactory to the City Solicitor.


Motion to Adopt Item moved by Mayor John Tory (Carried)

Adoption of Recommendation 2 only:

 

2. City Council amend City of Toronto Municipal Code Chapter 441, Fees and Charges, and any other relevant Code Chapter(s), to delete the current acceptable payment methods of fees and charges, and delegate authority to the Chief Financial Officer and Treasurer to establish polices and guidelines regarding payment methods for fees and charges to be accepted by the City, including accepted payment methods under the recommended agreement with PayIt Digital Government Inc., and ensuring such policies always include a free payment method option for customers.

Vote (Adopt Item) Apr-29-2021

Result: Carried Majority Required - EX23.2 - Adoption of Recommendation 2 only
Total members that voted Yes: 7 Members that voted Yes are Paul Ainslie, Gary Crawford, Jennifer McKelvie, Denzil Minnan-Wong, James Pasternak, Michael Thompson, John Tory (Chair)
Total members that voted No: 1 Members that voted No are Ana Bail„o
Total members that were Absent: 0 Members that were absent are

Motion to Adopt Item moved by Mayor John Tory (Carried)

Adoption of Recommendation 3 only:

 

3. City Council authorize user fees for online card payments processed pursuant to the recommended agreement with PayIt Digital Government Inc.  at the lesser of (i) 2.35% of the payment amount for online credit card transactions and 1.5% of the payment amount for online debit card transactions, and (ii) the amount permitted to be charged to users by the card brand rules, commencing with online card payments for property taxes, utilities and parking fines as may be permitted by the card brand rules, and authorize the necessary amendments to City of Toronto Municipal Code, Chapter 441, Fees and Charges and any other necessary Municipal Code Chapters as may be required.


Point of Order by Councillor Paul Ainslie

Councillor Ainslie, on a Point of Order, asked if there was an opportunity for staff to respond at this time as a speaker had made a number of accusations about hidden weights, rushing time lines and not communicating.  Councillor Ainslie further stated that it was not fair for comments like these to be made and staff do not have an opportunity to respond.

Ruling by Mayor John Tory
Mayor Tory accepted the Point of Order and ruled that some speakers had implied mismanagement by staff that called into question the integrity of staff and the process and that Members could challenge those implications through the questions of staff.


Point of Order by Councillor James Pasternak

Councillor Pasternak, on a Point of Order, stated that, based on remark from a speaker, he understood that procurement decisions could not be appealed at Standing Committee and that unsuccessful proponents could not take their case to Standing Committee.

Ruling by Mayor John Tory
Mayor Tory accepted the Point of Order and ruled that the Clerk would check into the matter.

Subsequently, the speaker advised that it was not their intention to launch an appeal.


Point of Privilege by Councillor Paul Ainslie

Councillor Ainslie, on a Point of Privilege, stated that he takes issue with Councillor Fletcher's remarks that staff were not as diligent has they should have been and asked that Councillor Fletcher withdraw her remarks.

Ruling by Mayor John Tory
Mayor Tory accepted the Point of Privilege and ruled that Councillor Fletcher had explained about her remark and it was satisfactory.

Source: Toronto City Clerk at www.toronto.ca/council