Item - 2021.EX20.1

Tracking Status

  • City Council adopted this item on February 2, 2021 with amendments.
  • This item was considered by Executive Committee on January 27, 2021 and was adopted with amendments. It will be considered by City Council on February 2, 2021.

EX20.1 - Community Crisis Support Service Pilot

Decision Type:
ACTION
Status:
Amended
Wards:
All

City Council Decision

City Council on February 2, 3 and 5, 2021, adopted the following:

 

1.  City Council endorse the 2022 implementation of four community crisis support service pilots as outlined in Attachment 1, Framework to Pilot the Community Crisis Support Service and Attachment 2,  Map of the Proposed Community Crisis Support Service, to the report (January 13, 2021) from the City Manager.  

 

2.  City Council direct that a guiding principle of the Community Crisis Support Service is that the Service will be the primary first responder to mental health crisis calls received during the pilot program and subsequent to full implementation.

 

3.  City Council request the Federal and Provincial Governments to provide matching funds for the expansion of the Community Crisis Support Service Pilots.

 

4.  City Council request that the Province commit to providing permanent and sustainable funding for:

 

a.  supportive housing for those experiencing mental health or substance use issues; and

 

b.  mental health services generally, including funding for community mental health service providers to support crisis response and wrap-around services, as well as funding to address the mental health impacts of the COVID-19 pandemic.

 

5.  City Council request the Province of Ontario to financially support the implementation and expansion of the Community Crisis Support Services Pilot by adequately investing to close the service gaps in mental health services and addiction recovery programs, including detox beds and broad options for affordable and supportive housing.

 

6.  City Council direct the City Manager to conduct public consultations to refine the proposed community crisis support service pilot for implementation, engaging residents, community organizations, and Indigenous, Black and equity-deserving communities. 

 

7.  City Council request the City Manager to ensure that the next round of public consultations includes community groups who reflect all of the demographics of the pilot areas.

 

8.  City Council request the Executive Director, Social Development, Finance, and Administration to ensure that all education campaigns and materials related to the Crisis Response Pilots be available in multiple languages.

 

9.  City Council authorize the Executive Director, Social Development, Finance and Administration to enter into and administer agreement(s) to provide pilot funds to successful anchor community partners of the Request for Proposals process, other service providers or individuals, subject to the approval of funding through the 2021 Budget process, on the terms and conditions satisfactory to the Executive Director, Social Development, Finance and Administration and in a form acceptable to the City Solicitor.

 

10.  City Council request the Auditor General to prioritize her planned 2021 audit of the Toronto Police Service's 911 operations.

 

11.  City Council request the Toronto Police Services Board to direct the Chief of Police, to consult with the City, to:

 

a. support the implementation of four community crisis support service pilots;

 

b. amend any necessary policies, practices, procedures and other governance to integrate referral to a community crisis support service to the 911 call centre as a dispatch option;

 

c. train 911 call-taker staff about the pilot and its objectives; and

 

d. analyze and share on the City's Open Data Portal and report out on: call diversion data, separated into calls diverted to Mobile Crisis Intervention Teams, and the community crisis support service, and available outcomes and geographic distribution of the calls.

 

12.  City Council direct the City Manager, in consultation with the City Solicitor, the Auditor General, and the Chief of Police, through the Toronto Police Services Board Office, to report to the Executive Committee no later than the end of the fourth quarter of 2021 on the Toronto Police Service’s 911 operations, including:

 

a.  an overview of the current 911 operations;

 

b.  the municipal, provincial or federal legal and regulatory framework that applies to the delivery, management, and supervision of 911 operations; and

 

c.  an analysis of the feasibility of moving 911 operations from the Toronto Police Service to a non-police City service, including any impacts on cost, service delivery and community safety, and informed by any findings made by the Auditor General in the context of her audit(s) of the Toronto Police Service, including options to enhance integration, alignment and coordination of various services that can be dispatched as a means of providing the most appropriate response to a 911 call, including but not limited to calls related to persons in distress.

 

13.  City Council direct the City Manager to consult with the Toronto Police Service Board and the Toronto Police Chief on the potential reallocation of funds from the Toronto Police Service budget to ensure that the funding of the Community Crisis Support Services Pilot will not result in new financial burden to Toronto residents and to report the outcomes of this consultation through the City’s budget process.

 

14.  City Council direct the City Manager to continue to engage the Inspector General of Policing and forward updates and communications from the Inspectorate on its work related to police oversight as part of future City reports to Council on policing reform.

 

15.  City Council request the City Manager to engage in consultations with the Province of Ontario on regulations under the Community Safety and Policing Act, 2019, guided by City Council's decisions including related to police reform, the potential impact on the City, and objectives to:

 

a. enhance public trust and confidence in police services;

 

b. strengthen the alignment of municipal and policing strategic and operational objectives; and

 

c. promote alternatives to the use of police officers where appropriate.

 

16.  City Council request the City Manager to report back to City Council on the Community Safety and Policing Act, 2019, and regulations under the Act, once the regulations are developed and publicly available.

 

17.  City Council direct the City Manager to explore any and all options, including working with community mental health partners, to expedite the implementation of the crisis response pilot and to report to the Executive Committee in the fourth quarter of 2021 on opportunities to scale up the program earlier than 2025 if proven effective.

 

18.  City Council direct the City Manager to report in the fourth quarter of 2021 on the feasibility of developing other options for non-police interventions with vulnerable people, including scaling up existing community health and social service providers, while prioritizing the implementation of the Community Crisis Support Service Pilot.

  

19.  City Council direct the Executive Director, Social Development, Finance and Administration to immediately begin developing a more extensive and systematic multi-year plan to reassign interventions with vulnerable people from the police to more appropriate local services, such plan to include the following:


a.  a broader range of interventions with vulnerable people in non-violent situations that goes beyond mental health crisis calls and includes interventions with homeless people, youth engaged in non-criminal, non-violent activities, and other safety matters on the scale and scope used in Eugene, Oregon's Crisis Assistance Helping out on the Streets (CAHOOTS) program;


b.  interventions in communities across the City;


c.  strategies for adequate staffing and funding of those services to meet the needs of vulnerable people, both in the interventions and the wraparound supports and services they require; and


d.  a detailed review of the ongoing potential budgetary impact of these changes on the Toronto Police Service budget and the budgets of relevant services;
 

and to report in October 2021 on the development of this plan in conjunction with the Community Crisis Support Service Pilot update report.

 

20.  City Council request the General Manager, Social Development, Finance and Administration to report back at the end of the year as part of the work that is currently underway on the resources necessary to undertake a feasibility study of establishing an additional Community Crisis Response Team pilot operated by the City of Toronto, with a focus on utilizing an existing City-owned facility such as an Emergency Medical Services station.

 

21.  City Council direct the Executive Director, Social Development, Finance and Administration to report annually on the appropriate levels needed to address the gaps in matching client referrals to services, and not limited to the categories of supportive housing, affordable housing, emergency shelter services, mental health services, and addiction recovery programs, including detox beds.

Background Information (Committee)

(January 13, 2021) Report from the City Manager on Community Crisis Support Service Pilot
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160016.pdf
Attachment 1- Framework to Pilot the Community Crisis Support Service
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160017.pdf
Attachment 2 - Map of the Proposed Community Crisis Support Service
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160018.pdf
Attachment 3 - Accountability Table- Alternative Community Safety Response
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160019.pdf
Attachment 4 - Community Engagement Feedback Summaries
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160020.pdf
Attachment 5 - Public Surveys Summaries
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160021.pdf
Attachment 6 - City of Toronto Public Opinion Report
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160022.pdf
Attachment 7 - Jurisdictional Scan - Crisis Response Models
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160023.pdf
Attachment 8 - Changes to Policing Decisions - Update Summary
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160024.pdf
Attachment 9 - Status of Legislative Requests to Province of Ontario
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160025.pdf
Presentation from the Executive Director, Social Development, Finance and Administration on Policing Reform: Community Crisis Support Service
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-162871.pdf

Background Information (City Council)

(January 27, 2021) Supplementary report from the City Manager on Response from the Inspector General of Policing (EX20.1a)
https://www.toronto.ca/legdocs/mmis/2021/cc/bgrd/backgroundfile-163016.pdf
Attachment 1 - Letter from the Inspector General of Policing
https://www.toronto.ca/legdocs/mmis/2021/cc/bgrd/backgroundfile-163017.pdf

Communications (Committee)

(January 21, 2021) E-mail from Nicky Deeb (EX.Supp)
(January 22, 2021) E-mail from Vicki McGregor (EX.Supp)
(January 23, 2021) E-mail from Stephen Hebscher (EX.Supp)
(January 23, 2021) E-mail from Charmaine Walker (EX.Supp)
(January 24, 2021) E-mail from Verna Lisi (EX.Supp)
(January 24, 2021) E-mail from Linda Novick (EX.Supp)
(January 25, 2021) E-mail from Mark Mullkoff (EX.Supp)
(January 25, 2021) Letter from Rob Howarth, Executive Director, Toronto Neighbourhood Centres (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126242.pdf
(January 25, 2021) E-mail from Ashley Warnock (EX.Supp)
(January 25, 2021) E-mail from Colleen Walsh (EX.Supp)
(January 25, 2021) E-mail from Doris Fulton (EX.Supp)
(January 25, 2021) E-mail from Meghan Litteljohn (EX.Supp)
(January 26, 2021) E-mail from Catherine Zahn, President and Chief Executive Officer, CAMH (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126291.pdf
(January 26, 2021) Letter from Steve Lurie, Co-chair Toronto Police Services Board Mental Health and Addictions Advisory Committee (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126292.pdf
(January 26, 2021) Letter from Joanne Knutson, Executive Director, Habitat Services (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126293.pdf
(January 26, 2021) E-mail from Miguel Avila-Velarde (EX.Supp)
(January 26, 2021) E-mail from Nicole Corrado (EX.Supp)
(January 26, 2021) Letter from Naomi Fisher, Co-chair and Lisa Baker Co-chair and LHION Civic Action Committee Member (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126270.pdf
(January 26, 2021) E-mail from Rosa Rodrigues (EX.Supp)
(January 26, 2021) Letter from David Reville, Board Member, Working for Change (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126297.pdf
(January 26, 2021) Submission from Susan Davis, Executive Director, Gerstein Crisis Centre (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126274.pdf
(January 26, 2021) E-mail from Kali Munro (EX.Supp)
(January 26, 2021) Letter from Susan Bender, Manager, Toronto Drop in Network (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126303.pdf
(January 26, 2021) Letter from Mbalu Lumor, Senior Manager, Programs and Newcomer Services, The Canadian Centre for Victims of Torture (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126318.pdf
(January 26, 2021) E-mail from Reach Out Response Network and 304 Torontonians (EX.Supp)
(January 27, 2021) Letter from Helen Armstrong, CUPE Local 2289 (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126305.pdf
(January 26, 2021) E-mail from Asante Haughton, Mental Health Advocate and Co-Founder, Reach Out Response Network (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126308.pdf
(January 26, 2021) E-mail from Helen Armstrong (EX.New)
(January 26, 2021) E-mail from Dr. North de Pencier (EX.New)
(January 27, 2021) E-mail from Westwind Evening (EX.New)
(January 26, 2021) Letter from Aseefa Sarang, Executive Director, Across Boundaries (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126351.pdf
(January 27, 2021) Submission from Derek Moran (EX.New)
(January 26, 2021) E-mail from Danielle Hyde (EX.New)
(January 26, 2021) E-mail from Lynn Waters (EX.New)
(January 27, 2021) E-mail from Rachel Bromberg, Co-Founder, Reach Out Response Network (EX.New)
(January 27, 2021) E-mail from Huma Qureshi (EX.New)

Communications (City Council)

(February 1, 2021) E-mail from Nicole Corrado (CC.Supp)
(February 1, 2021) Letter from Barbara Patten, Executive Director, Autism Canada (CC.New)
https://www.toronto.ca/legdocs/mmis/2021/cc/comm/communicationfile-127304.pdf
(February 1, 2021) E-mail from Nicole Corrado (CC.New)
(February 1, 2021) E-mail from Nicole Corrado (CC.New)

Motions (City Council)

1a - Motion to Amend Item (Additional) moved by Mayor John Tory (Carried)

That:

 

1.  City Council direct the City Manager to explore any and all options, including working with community mental health partners, to expedite the implementation of the crisis response pilot and to report to the Executive Committee in the fourth quarter of 2021 on opportunities to scale up the program earlier than 2025 if proven effective.

 

2.  City Council request the Auditor General to prioritize her planned 2021 audit of the Toronto Police Service's 911 operations.

 

3.  City Council direct the City Manager, in consultation with the City Solicitor, the Auditor General, and the Chief of Police, through the Toronto Police Services Board Office, to report to the Executive Committee no later than the end of the fourth quarter of 2021 on the Toronto Police Service’s 911 operations, including:

 

a.  an overview of the current 911 operations;

 

b.  the municipal, provincial or federal legal and regulatory framework that applies to the delivery, management, and supervision of 911 operations; and

 

c.  an analysis of the feasibility of moving 911 operations from the Toronto Police Service to a non-police City service, including any impacts on cost, service delivery and community safety, and informed by any findings made by the Auditor General in the context of her audit(s) of the Toronto Police Service, including options to enhance integration, alignment and coordination of various services that can be dispatched as a means of providing the most appropriate response to a 911 call, including but not limited to calls related to persons in distress.

 

4.  City Council request that the Province commit to providing permanent and sustainable funding for:

 

a.  supportive housing for those experiencing mental health or substance use issues; and

 

b.  mental health services generally, including funding for community mental health service providers to support crisis response and wrap-around services, as well as funding to address the mental health impacts of the COVID-19 pandemic.

 

5.  City Council request the City Manager to ensure that the next round of public consultations includes community groups who reflect all of the demographics of the pilot areas.

Vote (Amend Item (Additional)) Feb-02-2021 4:11 PM

Result: Carried Majority Required - EX20.1 - Tory - motion 1a
Total members that voted Yes: 26 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 0 Members that were absent are

1b - Motion to Amend Item (Additional) moved by Mayor John Tory (Carried)

That City Council adopt the following recommendation in the supplementary report (January 27, 2021) from the City Manager [EX20.1a]:

 

1. City Council direct the City Manager to continue to engage the Inspector General of Policing and forward updates and communications from the Inspectorate on its work related to police oversight as part of future City reports to Council on policing reform.

Vote (Amend Item (Additional)) Feb-02-2021 4:13 PM

Result: Carried Majority Required - EX20.1 - Tory - motion 1b
Total members that voted Yes: 26 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 0 Members that were absent are

2 - Motion to Amend Item (Additional) moved by Councillor Josh Matlow (Amended)

That City Council request the General Manager, Social Development, Finance and Administration to report through the 2021 budget process on the resources necessary to undertake a feasibility study of establishing an additional Community Crisis Response Team pilot operated by the City of Toronto, with a focus on utilizing an existing City-owned facility such as an Emergency Medical Services station.

 

Amended by motion 7 by Councillor Thompson

Vote (Amend Item (Additional)) Feb-02-2021 4:17 PM

Result: Carried Majority Required - EX20.1 - Matlow - motion 2 as amended by motion 7
Total members that voted Yes: 24 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 2 Members that voted No are Stephen Holyday, Jaye Robinson
Total members that were Absent: 0 Members that were absent are

3 - Motion to Amend Item (Additional) moved by Councillor Mike Colle (Carried)

That:

 

1.  City Council direct the Executive Director, Social Development, Finance and Administration to immediately begin developing a more extensive and systematic multi-year plan to reassign interventions with vulnerable people from the police to more appropriate local services, such plan to include the following:


a.  a broader range of interventions with vulnerable people in non-violent situations that goes beyond mental health crisis calls and includes interventions with homeless people, youth engaged in non-criminal, non-violent activities, and other safety matters on the scale and scope used in Eugene, Oregon's Crisis Assistance Helping out on the Streets (CAHOOTS) program;


b.  interventions in communities across the City;


c.  strategies for adequate staffing and funding of those services to meet the needs of vulnerable people, both in the interventions and the wraparound supports and services they require; and


d.  a detailed review of the ongoing potential budgetary impact of these changes on the Toronto Police Service budget and the budgets of relevant services;
 

and to report in October 2021 on the development of this plan in conjunction with the Community Crisis Support Service Pilot update report.


2.  City Council request the Federal and Provincial Governments to provide matching funds for the expansion of the Community Crisis Support Service Pilots.

Vote (Amend Item (Additional)) Feb-02-2021 4:18 PM

Result: Carried Majority Required - EX20.1 - Colle - motion 3 Part 1d only
Total members that voted Yes: 22 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Frances Nunziata (Chair), Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 4 Members that voted No are Gary Crawford, Stephen Holyday, Denzil Minnan-Wong, James Pasternak
Total members that were Absent: 0 Members that were absent are

Vote (Amend Item (Additional)) Feb-02-2021 4:19 PM

Result: Carried Majority Required - EX20.1 - Colle - the balance of motion 3
Total members that voted Yes: 26 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 0 Members that were absent are

4 - Motion to Amend Item (Additional) moved by Councillor Ana Bail„o (Carried)

That City Council direct the City Manager to report in the fourth quarter of 2021 on the feasibility of developing other options for non-police interventions with vulnerable people, including scaling up existing community health and social service providers, while prioritizing the implementation of the Community Crisis Support Service Pilot.

Vote (Amend Item (Additional)) Feb-02-2021 4:20 PM

Result: Carried Majority Required - EX20.1 - Bail„o - motion 4
Total members that voted Yes: 26 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 0 Members that were absent are

5 - Motion to Amend Item (Additional) moved by Councillor Cynthia Lai (Carried)

That City Council request the Executive Director, Social Development, Finance, and Administration to ensure that all education campaigns and materials related to the Crisis Response Pilots be available in multiple languages.

Vote (Amend Item (Additional)) Feb-02-2021 4:21 PM

Result: Carried Majority Required - EX20.1 - Lai - motion 5
Total members that voted Yes: 26 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 0 Members that were absent are

6 - Motion to Amend Item (Additional) moved by Councillor Kristyn Wong-Tam (Carried)

That:

 

1.  City Council direct the Executive Director, Social Development, Finance and Administration to report annually on the appropriate levels needed to address the gaps in matching client referrals to services, and not limited to the categories of supportive housing, affordable housing, emergency shelter services, mental health services, and addiction recovery programs, including detox beds.

 

2.  City Council request the Province of Ontario to financially support the implementation and expansion of the Community Crisis Support Services Pilot by adequately investing to close the service gaps in mental health services and addiction recovery programs, including detox beds and broad options for affordable and supportive housing.

 

3.  City Council direct the City Manager to consult with the Toronto Police Service Board and the Toronto Police Chief on the potential reallocation of funds from the Toronto Police Service budget to ensure that the funding of the Community Crisis Support Services Pilot will not result in new financial burden to Toronto residents and to report the outcomes of this consultation through the City’s budget process.

Vote (Amend Item (Additional)) Feb-02-2021 4:22 PM

Result: Carried Majority Required - EX20.1 - Wong-Tam - motion 6 Part 1 only
Total members that voted Yes: 23 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 3 Members that voted No are Mike Colle, Stephen Holyday, Denzil Minnan-Wong
Total members that were Absent: 0 Members that were absent are

Vote (Amend Item (Additional)) Feb-02-2021 4:23 PM

Result: Carried Majority Required - EX20.1 - Wong-Tam - motion 6 Part 2 only
Total members that voted Yes: 26 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 0 Members that were absent are

Vote (Amend Item (Additional)) Feb-02-2021 4:25 PM

Result: Carried Majority Required - EX20.1 - Wong-Tam - motion 6 Part 3 only
Total members that voted Yes: 22 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Frances Nunziata (Chair), Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 4 Members that voted No are Gary Crawford, Stephen Holyday, Denzil Minnan-Wong, James Pasternak
Total members that were Absent: 0 Members that were absent are

7 - Motion to Amend Motion moved by Councillor Michael Thompson (Carried)

That Motion 2 by Councillor Josh Matlow be amended so it now reads as follows:

 

That City Council request the General Manager, Social Development, Finance and Administration to report back at the end of the year as part of the work that is currently underway on through the 2021 budget process the resources necessary to undertake a feasibility study of establishing an additional Community Crisis Response Team pilot operated by the City of Toronto, with a focus on utilizing an existing City-owned facility such as an Emergency Medical Services station.

Vote (Amend Motion) Feb-02-2021 4:14 PM

Result: Carried Majority Required - EX20.1 - Thompson - motion 7
Total members that voted Yes: 21 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Anthony Perruzza, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 5 Members that voted No are Joe Cressy, John Filion, Josh Matlow, Gord Perks, Jaye Robinson
Total members that were Absent: 0 Members that were absent are

Vote (Amend Motion) Feb-02-2021 4:16 PM

Result: Carried Majority Required - EX20.1 - Thompson - motion 7 - REVOTE
Total members that voted Yes: 20 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Nick Mantas, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory
Total members that voted No: 6 Members that voted No are Joe Cressy, John Filion, Mike Layton, Josh Matlow, Gord Perks, Kristyn Wong-Tam
Total members that were Absent: 0 Members that were absent are

Motion to Reconsider Vote moved by Councillor James Pasternak (Carried)

That in accordance with the provisions of Chapter 27, Council Procedures, City Council reconsider the vote on motion 7 by Councillor Thompson.


Motion to Adopt Item as Amended (Carried)

Vote (Adopt Item as Amended) Feb-02-2021 4:26 PM

Result: Carried Majority Required - EX20.1 - Adopt the Item as amended
Total members that voted Yes: 26 Members that voted Yes are Paul Ainslie, Ana Bail„o, Brad Bradford, Shelley Carroll, Mike Colle, Gary Crawford, Joe Cressy, John Filion, Paula Fletcher, Michael Ford, Mark Grimes, Stephen Holyday, Cynthia Lai, Mike Layton, Nick Mantas, Josh Matlow, Jennifer McKelvie, Denzil Minnan-Wong, Frances Nunziata (Chair), James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 0 Members that were absent are

Point of Order by Councillor Paula Fletcher

Councillor Fletcher, on a Point of Order, stated that she would like Members to refrain from using the phrase "boots on the ground" as it sends a bad message that the military is going into a community and that Members should be careful.


Point of Privilege by Councillor Josh Matlow

Councillor Matlow, on a Point of Privilege, stated that he would like Councillor Robinson to withdraw her comment that his motion would hold up the progress of this initiative. Councillor Matlow further stated that Councillor Robinson's comment impugns his work and the intent of his motion.

Ruling by Speaker Frances Nunziata
Speaker Nunziata accepted the Point of Privilege and ruled that Councillor Robinson did not need to withdraw her comment as, based on questions by Member of Council on his motion, the impression of the motion was that it would hold up the progress of the initiative.


Point of Privilege by Councillor Josh Matlow

Councillor Matlow, on a Point of Privilege, stated that the questions from Members of Council were whether staff could report on time and only Councillor Robinson had commented that his motion would hold up the progress. 

Ruling by Speaker Frances Nunziata
Speaker Nunziata accepted the Point of Privilege and ruled that Councillor Matlow had made his point.


Point of Privilege by Councillor Josh Matlow

Councillor Matlow, on a Point of Privilege, stated that Speaker Nunziata had commented about his motion slowing up the process and that Members of Council support gang members shooting each other, and requested that the Speaker withdraw her comments.

Ruling by Speaker Frances Nunziata
Speaker Nunziata accepted the Point of Privilege and ruled that her comments were a statement of what was heard from deputants at the Police Services Board meeting and not from Members of Council.


Point of Order by Councillor James Pasternak

Councillor Pasternak, on a Point of Order, requested that the parts of motion 6 by Councillor Wong-Tam be voted on separately.


Point of Order by Councillor Stephen Holyday

Councillor Holyday, on a Point of Order, requested that part 1d of motion 3 by Councillor Colle be voted on separately.

Ruling by Speaker Frances Nunziata
Speaker Nunziata accepted the Points of Order and ruled that Council would vote on the parts separately.

EX20.1 - Community Crisis Support Service Pilot

Decision Type:
ACTION
Status:
Amended
Wards:
All

Committee Recommendations

The Executive Committee recommends that:

 

1. City Council endorse the 2022 implementation of four community crisis support service pilots as outlined in Attachment 1, Framework to Pilot the Community Crisis Support Service and Attachment 2,  Map of the Proposed Community Crisis Support Service, to the report (January 13, 2021) from the City Manager.  

 

2. City Council direct that a guiding principle of the Community Crisis Support Service is that the Service will be the primary first responder to mental health crisis calls received during the pilot program and subsequent to full implementation.

 

3. City Council direct the City Manager to conduct public consultations to refine the proposed community crisis support service pilot for implementation, engaging residents, community organizations, and Indigenous, Black and equity-deserving communities. 

 

4. City Council authorize the Executive Director, Social Development, Finance and Administration to enter into and administer agreement(s) to provide pilot funds to successful anchor community partners of the Request for Proposals process, other service providers or individuals, subject to the approval of funding through the 2021 Budget process, on the terms and conditions satisfactory to the Executive Director, Social Development, Finance and Administration and in a form acceptable to the City Solicitor.

 

5. City Council request the Toronto Police Services Board to direct the Chief of Police, to consult with the City, to:

 

a. support the implementation of four community crisis support service pilots;

 

b. amend any necessary policies, practices, procedures and other governance to integrate referral to a community crisis support service to the 911 call centre as a dispatch option;

 

c. train 911 call-taker staff about the pilot and its objectives; and

 

d. analyze and share on the City's Open Data Portal and report out on: call diversion data, separated into calls diverted to Mobile Crisis Intervention Teams, and the community crisis support service, and available outcomes and geographic distribution of the calls.

 

6. City Council request the City Manager to engage in consultations with the Province of Ontario on regulations under the Community Safety and Policing Act, 2019, guided by City Council's decisions including related to police reform, the potential impact on the City, and objectives to:

 

a. enhance public trust and confidence in police services;

 

b. strengthen the alignment of municipal and policing strategic and operational objectives; and

 

c. promote alternatives to the use of police officers where appropriate.

 

7. City Council request the City Manager to report back to City Council on the Community Safety and Policing Act, 2019, and regulations under the Act, once the regulations are developed and publicly available.

Decision Advice and Other Information

The Executive Director, Social Development, Finance and Administration gave a presentation on Policing Reform: Community Crisis Support Service.

Origin

(January 13, 2021) Report from the City Manager

Summary

This report responds to the direction from City Council at its meeting of June 29 and 30, 2020 (CC22.2) for the City Manager to develop a non-police led, alternative community safety response model for calls involving Torontonians in crisis.

 

Over the past five years, the Toronto Police Service has seen a 32.4 percent increase in "person in crisis" calls. These types of calls are defined by a person experiencing a temporary breakdown of coping skills. Underinvestment in mental health treatment over several decades has meant that more people with mental illness are not receiving the supports they need and are falling into distress, resulting in increased interactions with police, who have essentially become default first responders of the mental healthcare system for those experiencing crisis.

                                                      

However, using law enforcement to address health issues creates service barriers and risks for many Torontonians, particularly Indigenous, Black, and equity-deserving communities. Systemic discrimination in Toronto has negatively impacted how these communities experience community safety. Evidence of disproportionate use of force including deadly force, invasive searches, and greater surveillance on Indigenous, Black, and equity-deserving communities has impacted community trust and confidence in a police-led response for those experiencing a health crisis. Residents, communities and organizations have called on the City of Toronto to reimagine a new model of response that is client-centred, trauma-informed, and reduces harm.

 

From October to December 2020, staff from Social Development, Finance and Administration Division supported 33 community roundtables in partnership with 17 community partners, conducted 29 interviews with subject matter experts, completed two public surveys and an opinion research poll of a representative sample of Torontonians, and reviewed promising practices of 53 crisis response models found in jurisdictions across Canada and internationally. The Toronto Police Service has been engaged throughout the process to strive for alignment across institutions.

 

This report proposes piloting a new community crisis support service in Toronto for some non-emergency calls for service. Mobile crisis support teams comprising of a multidisciplinary team of crisis workers with crisis intervention and de-escalation training will be dispatched to respond to non-emergency crisis calls involving person in crisis, wellness checks and other calls to be determined. Community health service partners will become anchor partners to ensure that adaptive and service-user centred care continues after the initial crisis intervention.

 

From 2022-2025, the community crisis support service will be piloted in the City's Northwest, Northeast and Downtown East. In consultation with Indigenous-led organizations and leaders, an Indigenous-led pilot that reflects the rights of Indigenous communities to self-determination and self-governance will also be developed.  Community partnerships, public education, pilot governance, monitoring and evaluation will support the City and our partners to build and implement an effective service, with a view to full scale implementation in 2026.

 

Pilot development costs of $1.7 million have been included in the Recommended 2021 Operating Budget for Social Development, Finance and Administration. In 2021, City staff will refine the pilot model, build the governance and evaluation framework, select anchor partners, and launch public education to prepare residents to use the new service. The City Manager will provide an update to City Council on the selected anchor partners, the status of pilot, and next steps in the fourth quarter 2021.

 

To realize the full potential of the proposed community crisis support service, intergovernmental investment into mental health, substance use services and other supportive services are required.  An effective, responsive and robust mental health support system needs to exist within the city and the broader region to provide individuals the necessary wrap around services beyond the initial crisis intervention.

 

This report:

 

- Summarizes the consultation and expert feedback and best practices that have informed the proposed community crisis support service.

- Provides details on development and implementation of the proposed community crisis support service.
- Provides an update on additional City Council directions related to item CC22.2 including the status of legislative changes that City Council requested to the Province of Ontario.
- Provides recommendations for City staff to engage in the development of regulations under the Community Safety and Policing Act, 2019.

Background Information

(January 13, 2021) Report from the City Manager on Community Crisis Support Service Pilot
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160016.pdf
Attachment 1- Framework to Pilot the Community Crisis Support Service
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160017.pdf
Attachment 2 - Map of the Proposed Community Crisis Support Service
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160018.pdf
Attachment 3 - Accountability Table- Alternative Community Safety Response
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160019.pdf
Attachment 4 - Community Engagement Feedback Summaries
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160020.pdf
Attachment 5 - Public Surveys Summaries
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160021.pdf
Attachment 6 - City of Toronto Public Opinion Report
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160022.pdf
Attachment 7 - Jurisdictional Scan - Crisis Response Models
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160023.pdf
Attachment 8 - Changes to Policing Decisions - Update Summary
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160024.pdf
Attachment 9 - Status of Legislative Requests to Province of Ontario
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-160025.pdf
Presentation from the Executive Director, Social Development, Finance and Administration on Policing Reform: Community Crisis Support Service
https://www.toronto.ca/legdocs/mmis/2021/ex/bgrd/backgroundfile-162871.pdf

Communications

(January 21, 2021) E-mail from Nicky Deeb (EX.Supp)
(January 22, 2021) E-mail from Vicki McGregor (EX.Supp)
(January 23, 2021) E-mail from Stephen Hebscher (EX.Supp)
(January 23, 2021) E-mail from Charmaine Walker (EX.Supp)
(January 24, 2021) E-mail from Verna Lisi (EX.Supp)
(January 24, 2021) E-mail from Linda Novick (EX.Supp)
(January 25, 2021) E-mail from Mark Mullkoff (EX.Supp)
(January 25, 2021) Letter from Rob Howarth, Executive Director, Toronto Neighbourhood Centres (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126242.pdf
(January 25, 2021) E-mail from Ashley Warnock (EX.Supp)
(January 25, 2021) E-mail from Colleen Walsh (EX.Supp)
(January 25, 2021) E-mail from Doris Fulton (EX.Supp)
(January 25, 2021) E-mail from Meghan Litteljohn (EX.Supp)
(January 26, 2021) E-mail from Catherine Zahn, President and Chief Executive Officer, CAMH (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126291.pdf
(January 26, 2021) Letter from Steve Lurie, Co-chair Toronto Police Services Board Mental Health and Addictions Advisory Committee (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126292.pdf
(January 26, 2021) Letter from Joanne Knutson, Executive Director, Habitat Services (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126293.pdf
(January 26, 2021) E-mail from Miguel Avila-Velarde (EX.Supp)
(January 26, 2021) E-mail from Nicole Corrado (EX.Supp)
(January 26, 2021) Letter from Naomi Fisher, Co-chair and Lisa Baker Co-chair and LHION Civic Action Committee Member (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126270.pdf
(January 26, 2021) E-mail from Rosa Rodrigues (EX.Supp)
(January 26, 2021) Letter from David Reville, Board Member, Working for Change (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126297.pdf
(January 26, 2021) Submission from Susan Davis, Executive Director, Gerstein Crisis Centre (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126274.pdf
(January 26, 2021) E-mail from Kali Munro (EX.Supp)
(January 26, 2021) Letter from Susan Bender, Manager, Toronto Drop in Network (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126303.pdf
(January 26, 2021) Letter from Mbalu Lumor, Senior Manager, Programs and Newcomer Services, The Canadian Centre for Victims of Torture (EX.Supp)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126318.pdf
(January 26, 2021) E-mail from Reach Out Response Network and 304 Torontonians (EX.Supp)
(January 27, 2021) Letter from Helen Armstrong, CUPE Local 2289 (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126305.pdf
(January 26, 2021) E-mail from Asante Haughton, Mental Health Advocate and Co-Founder, Reach Out Response Network (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126308.pdf
(January 26, 2021) E-mail from Helen Armstrong (EX.New)
(January 26, 2021) E-mail from Dr. North de Pencier (EX.New)
(January 27, 2021) E-mail from Westwind Evening (EX.New)
(January 26, 2021) Letter from Aseefa Sarang, Executive Director, Across Boundaries (EX.New)
https://www.toronto.ca/legdocs/mmis/2021/ex/comm/communicationfile-126351.pdf
(January 27, 2021) Submission from Derek Moran (EX.New)
(January 26, 2021) E-mail from Danielle Hyde (EX.New)
(January 26, 2021) E-mail from Lynn Waters (EX.New)
(January 27, 2021) E-mail from Rachel Bromberg, Co-Founder, Reach Out Response Network (EX.New)
(January 27, 2021) E-mail from Huma Qureshi (EX.New)

Speakers

Rachel Bromberg, Reach Out Response Network
Jacqueline Robbins
Sean Meagher
Erfan Nouraee, City Youth Council of Toronto
Helen Armstrong, CUPE Local 2289
Jennifer Chambers, Empowerment Council
Jasmine Ramze Rezaee, YWCA Toronto
Rona Abramovitch, West Neighbourhood House
Susan Bender, Toronto Drop in Network
Harmy Mendoza , Woman Abuse Council of Toronto
Constance Marlatt
Kris Langenfeld
Doris Fulton
Nahum Mann, Davenport Mutual Aid Network
Susan Davis, Executive Director, Gerstein Crisis Centre
Jazzy Daniel Kieser on behalf of Daniel Salama , ALAB Clinic
Victoria Willard
Abby Deshman, Canadian Civil Liberties Association
Tiffaney Malley
Westwind Evening
Derek Moran
Katherine Gandy
Steve Lurie, Toronto Police Service Mental Health and Addictions Advisory Panel
Councillor Shelley Carroll

Motions

1 - Motion to Amend Item moved by Councillor Ana Bail„o (Carried)

That City Council direct that a guiding principle of the Community Crisis Support Service is that the Service will be the primary first responder to mental health crisis calls received during the pilot program and subsequent to full implementation.


Motion to Adopt Item as Amended moved by Deputy Mayor Denzil Minnan-Wong (Carried)
Source: Toronto City Clerk at www.toronto.ca/council