Item - 2021.DI15.4

Tracking Status

This item was considered by the Toronto Accessibility Advisory Committee on April 1, 2021. The Committee received the item for information only. No further action will be taken on this item.

DI15.4 - Customer Experience Transformation - Accessibility in Customer Service

Decision Type:: Presentation

Status:: Received

Committee Decision

The Toronto Accessibility Advisory Committee received the item for information.

Decision Advice and Other Information

The Director, Strategic Policy and Planning, Corporate Services gave a presentation on Customer Experience Transformation - Accessibility in Customer Service.

Summary

Robbie Grewal, Director, Strategic Policy and Planning, Corporate Services will give a presentation on Customer Experience Transformation - Accessibility in Customer Service.

As part of the City's Customer Experience Transformation, a cross-disciplinary team of staff with expertise in strategic planning, process engineering, customer experience engagement and operations, and technology enablement has been formed. This presentation will highlight the initiatives that this team have been proposing and initiating to improve customer service delivery at the City, including approaches that will improve service delivery specifically for people with disabilities.

Background Information

Presentation from the Director, Strategic Policy and Planning, Corporate Services on Customer Experience Transformation - Accessibility in Customer Service
https://www.toronto.ca/legdocs/mmis/2021/di/bgrd/backgroundfile-165018.pdf

Motions

Motion to Receive Item moved by Councillor Kristyn Wong-Tam (Carried)

That the item be received for information.