Item - 2021.CT22.7
Tracking Status
- This item was considered by Board of Directors of TO Live on March 12, 2021 and was adopted without amendment.
CT22.7 - Digital Transformation—Customer Relationship Management
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Confidential Attachment - positions, plans, procedures, criteria, or instructions to be applied to any negotiations carried on or to be carried on by or on behalf of the City or local board
Board Decision
The Board of Directors of TO Live:
1. Approved the Customer Relationship Management solution as part of the overall Digital Transformation project, as noted in Confidential Attachment 1 to the report (February 26, 2021) from the President and Chief Executive Officer, TO Live.
2. Directed that Confidential Attachment 1 to the report (February 26, 2021) from the President and Chief Executive Officer, TO Live remain confidential in its entirety, as it contains positions, plans, procedures, criteria, or instructions to be applied to any negotiations carried on or to be carried on by or on behalf of the City or local board.
Decision Advice and Other Information
The Board of Directors of TO Live recessed its public session to meet in closed session to consider the item as it pertains to positions, plans, procedures, criteria, or instructions to be applied to any negotiations carried on or to be carried on by or on behalf of the City or local board.
Origin
Summary
This report is to provide the Board with an update on the status of TO Live's Digital Transformation project regarding Customer Relationship Management.
Background Information
https://www.toronto.ca/legdocs/mmis/2021/ct/bgrd/backgroundfile-164557.pdf
Confidential Attachment 1- Digital Transformation Customer Relationship Management
Motions
7a - Digital Transformation - Customer Relationship Management
Confidential Attachment - positions, plans, procedures, criteria, or instructions to be applied to any negotiations carried on or to be carried on by or on behalf of the City or local board.
Origin
Summary
This report is to provide the Board with an update on the status of TO Live's Digital
Transformation project regarding Customer Relationship Management.
Background Information
https://www.toronto.ca/legdocs/mmis/2021/ct/bgrd/backgroundfile-164843.pdf