Item - 2021.CC36.15

Tracking Status

City Council adopted this item on October 1 and 4, 2021 without amendments.

CC36.15 - Request Related to 311 Calls Using the City of Toronto Telephone Exchange

Decision Type:: ACTION

Status:: Adopted

Wards:: All

City Council Decision

City Council on October 1 and 4, 2021, adopted the following:

1. City Council indicate that it has no objection to the re-routing of 311 dialed calls originating from the overlap that exists between the City of Toronto and the geographical area of the Regional Municipality of Durham, on the understanding that where callers (customers, residents, and businesses) of the Region of Durham or the City of Toronto dial 311 erroneously from within these exchanges, they will be given an option of being transferred to the correct contact centre of the municipality, town or county in which they reside.

Background Information (City Council)

(September 23, 2021) Report from the City Manager and the Deputy City Manager, Corporate Services on Request Related to 311 Calls Using the City of Toronto Telephone Exchange (CC36.15)
https://www.toronto.ca/legdocs/mmis/2021/cc/bgrd/backgroundfile-171218.pdf
(August 11, 2021) Attachment 1 - Letter from the Regional Municipality of Durham, "Request for Resolution related to 311 calls using the City of Toronto Telephone Exchange"
https://www.toronto.ca/legdocs/mmis/2021/cc/bgrd/backgroundfile-171219.pdf

Motions (City Council)

Motion to Adopt Item (Carried)