Item - 2019.GL7.16
Tracking Status
- This item was considered by General Government and Licensing Committee on September 4, 2019. The General Government and Licensing Committee has referred this item to an official or other body without making a decision. Consult the text of the decision for further information on the referral.
GL7.16 - Municipal Licensing and Standards - Enforcement Strategies and Service Standards
- Decision Type:
- ACTION
- Status:
- Referred
- Wards:
- All
Committee Decision
The General Government and Licensing Committee:
1. Referred the item to the Executive Director, Municipal Licensing and Standards, with a request to report to the General Government and Licensing Committee at its meeting on November 18, 2019 on the following:
a. performance standards for actually dealing with and closing files related to complaints in By-Law Enforcement and Investigation Services;
b. how the removal of Municipal Licensing and Standards staff from the North York Civic Centre is affecting the enforcement of property standards, particularly in wards where this results in significant travel time for staff; and
c. staffing levels, training, response times, and service standards for Toronto Animal Services.
Origin
Summary
This report responds to a request from the General Government and Licensing Committee for a report on timelines, proposed strategies, and service standards for enforcement in areas where a significant number of complaints are received. The report responds to this request by outlining service standards for complaints (service requests) of the three business units that perform enforcement within Municipal Licensing and Standards. Recent strategies that have been introduced to improve compliance and the process to review current service standards are also outlined.
Background Information
https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-136668.pdf
Communications
(September 4, 2019) E-mail from Nicole Corrado (GL.New.GL7.16.2)
(September 4, 2019) Submission from Tim Lambrinos, Emery Village Business Improvement Area (GL.New.GL7.16.3)
https://www.toronto.ca/legdocs/mmis/2019/gl/comm/communicationfile-96633.pdf
Speakers
Motions
That the item be referred to the Executive Director, Municipal Licensing and Standards, with a request to report to the General Government and Licensing Committee at its meeting on November 18, 2019 on the following:
a. performance standards for actually dealing with and closing files related to complaints in By-Law Enforcement and Investigation Services;
b. how the removal of Municipal Licensing and Standards staff from the North York Civic Centre is affecting the enforcement of property standards, particularly in wards where this results in significant travel time for staff; and
c. staffing levels, training, response times, and service standards for Toronto Animal Services.