Item - 2019.GL6.12
Tracking Status
- City Council adopted this item on July 16, 17 and 18, 2019 without amendments.
- This item was considered by General Government and Licensing Committee on June 24, 2019 and was adopted with amendments. It will be considered by City Council on July 16, 17 and 18, 2019.
GL6.12 - Insurance Claim Trends Against the City of Toronto and Mitigation Measures to Reduce Claims
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
City Council Decision
City Council on July 16, 17 and 18, 2019, adopted the following:
1. City Council request the Ombudsman to review the City of Toronto's process for public claims for damage due to the escape of water from the City's sewage system, including basement flooding, and to conduct an investigation into this process, if warranted.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-134607.pdf
Motions (City Council)
GL6.12 - Insurance Claim Trends Against the City of Toronto and Mitigation Measures to Reduce Claims
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
Committee Recommendations
The General Government and Licensing Committee recommends that:
1. City Council request the Ombudsman to review the City of Toronto's process for public claims for damage due to the escape of water from the City's sewage system, including basement flooding, and to conduct an investigation into this process, if warranted.
Decision Advice and Other Information
The General Government and Licensing Committee:
1. Requested the Chief Financial Officer and Treasurer to review the City of Toronto's website and communications to ensure that:
a. the process and criteria for making claims are clear; and
b. the percentage of claims that are paid and denied is provided.
Origin
Summary
The purpose of this report is to respond to a request made by the General Government and Licensing Committee at its March 5, 2019 meeting that the Chief Financial Officer and Treasurer, in consultation with the Executive Director, Corporate Finance, the Chief Purchasing Officer, and the City Solicitor, report back to the General Government and Licensing Committee at its meeting on June 24, 2019 with the following information:
a. a breakdown of claim trends against the City of Toronto, the amount of money that has been paid out on claims, and mitigating measures that are being taken by the City to reduce the total number of claims;
b. details regarding aggregate claims, particularly those related to basement flooding; and
c. details regarding aggregate claims, particularly those on other related incidents.
Background Information
https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-134607.pdf
Motions
That:
1. The General Government and Licensing Committee request the Chief Financial Officer and Treasurer to review the City of Toronto's website and communications to ensure that:
a. the process and criteria for making claims are clear; and
b. the percentage of claims that are paid and denied is provided.
2. City Council request the Ombudsman to review the City of Toronto's process for public claims for damage due to the escape of water from the City's sewage system, including basement flooding, and to conduct an investigation into this process, if warranted.