Item - 2019.GL5.13

Tracking Status

This item was considered by General Government and Licensing Committee on May 21, 2019 and was adopted without amendment.

GL5.13 - 311 Toronto - Response Times

Decision Type:: ACTION

Status:: Adopted

Wards:: All

Committee Decision

The General Government and Licensing Committee received the report (April 1, 2019) from the Deputy City Manager, Corporate Services, for information.

Decision Advice and Other Information

The General Government and Licensing Committee considered Items GL5.1 and GL5.13 together.

Origin

(April 1, 2019) Report from the Deputy City Manager, Corporate Services

Summary

City Council, at its meeting on July 23, 24, 25, 26, 27, and 30, 2018, requested the Deputy City Manager, Corporate Services, to undertake a review of 311 Toronto's response time standards for calls and emails.

The purpose of this report is to provide details on the service standards related to the various channels within 311 Toronto.

Background Information

(April 1, 2019) Report from the Deputy City Manager, Corporate Services on 311 Toronto - Response Times
https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-132290.pdf
Appendix A - Summary of Service Request Volume and Service Standards by Division in 2017 and 2018
https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-132293.pdf
Appendix B - Service Request Volume and Service Standards in 2017 and 2018
https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-132291.pdf
Appendix C - Service Request Volume and Service Standards by Ward in 2017 and 2018
https://www.toronto.ca/legdocs/mmis/2019/gl/bgrd/backgroundfile-132292.pdf

Motions

Motion to Adopt Item moved by Councillor Jim Karygiannis (Carried)