Item - 2019.EX11.23
Tracking Status
- City Council adopted this item on December 17 and 18, 2019 without amendments and without debate.
- This item was considered by the Executive Committee on December 11, 2019 and adopted without amendment. It will be considered by City Council on December 17 and 18, 2019.
- See also DI6.5
EX11.23 - Toronto Transit Commission Wheel-Trans Update on Appeal Process and Service Enhancements
- Decision Type:
- ACTION
- Status:
- Adopted on Consent
- Wards:
- All
City Council Decision
City Council on December 17 and 18, 2019, adopted the following:
1. City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2019/ex/bgrd/backgroundfile-140424.pdf
Presentation from the Head of Wheel-Trans on TTC Wheel-Trans Update on Service Enhancements
https://www.toronto.ca/legdocs/mmis/2019/ex/bgrd/backgroundfile-140425.pdf
Letter from the Toronto Transit Commission Board on City Council Transmittal - Wheel-Trans Appeal Process
https://www.toronto.ca/legdocs/mmis/2019/ex/bgrd/backgroundfile-140426.pdf
EX11.23 - Toronto Transit Commission Wheel-Trans Update on Appeal Process and Service Enhancements
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Recommendations
The Executive Committee recommends that:
1. City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.
Origin
Summary
At its meeting of November 1, 2019, the Toronto Accessibility Advisory Committee considered Item DI6.5 and among other things, recommended to the Executive Committee that City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.
Dwayne Geddes, Head of Toronto Transit Commission Wheel-Trans; Cameron Penman, Manager, Customer Service; Dean Milton, Manager, Strategic Initiatives; and Lodon Hassan, Assistant Manager, Customer Service will provide an overview on the Toronto Transit Commission Wheel-Trans appeal process and service enhancements. The presentation will include information on the appeal process, re-registration, family of services and door to door service.
Background Information
https://www.toronto.ca/legdocs/mmis/2019/ex/bgrd/backgroundfile-140424.pdf
Presentation from the Head of Wheel-Trans on TTC Wheel-Trans Update on Service Enhancements
https://www.toronto.ca/legdocs/mmis/2019/ex/bgrd/backgroundfile-140425.pdf
Letter from the Toronto Transit Commission Board on City Council Transmittal - Wheel-Trans Appeal Process
https://www.toronto.ca/legdocs/mmis/2019/ex/bgrd/backgroundfile-140426.pdf