Item - 2019.DI6.5

Tracking Status

This item was considered by Toronto Accessibility Advisory Committee on November 1, 2019 and was adopted with amendments.
See also EX11.23

DI6.5 - TTC Wheel-Trans Update on Appeal Process and Service Enhancements

Decision Type:: Presentation

Status:: Amended

Wards:: All

Committee Decision

The Toronto Accessibility Advisory Committee recommends to the Executive Committee that:

1. City Council request the Toronto Transit Commission Board to request Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.

Decision Advice and Other Information

The Head of TTC Wheel-Trans, the Manager, Customer Service, the Manager, Strategic Initiatives, and the Assistant Manager, Customer Service gave an overview on the TTC Wheel-Trans appeal process and service enhancements.

Summary

Dwayne Geddes, Head of TTC Wheel-Trans; Cameron Penman, Manager, Customer Service; Dean Milton, Manager, Strategic Initiatives; and Lodon Hassan, Assistant Manager, Customer Service will provide an overview on the TTC Wheel-Trans appeal process and service enhancements. The presentation will include information on the appeal process, re-registration, family of services and door to door service.

Background Information

Presentation from the Head of Wheel-Trans on TTC Wheel-Trans Update on Service Enhancements
https://www.toronto.ca/legdocs/mmis/2019/di/bgrd/backgroundfile-139036.pdf
(October 24, 2019) Letter from the Toronto Transit Commission Board on City Council Transmittal - Wheel-Trans Appeal Process
https://www.toronto.ca/legdocs/mmis/2019/di/bgrd/backgroundfile-139277.pdf

Speakers

Terri-Lynn Langdon

Motions

Motion to Amend Item moved by Councillor Kristyn Wong-Tam (Carried)

That Toronto Accessibility Advisory Committee recommends to the Executive Committee that:

1. City Council request the Toronto Transit Commission Board to request Toronto Transit Commission Wheel-Trans staff to meet with parents, grandparents and caregivers of infants and children as soon as possible to streamline the process of bringing strollers onto Wheel-Trans vehicles to ensure accessible and consistent services across the system, and to provide an update to the Toronto Accessibility Advisory Committee in the first quarter of 2020.