Item - 2019.CT7.15
Tracking Status
- This item was considered by Board of Directors of TO Live on November 19, 2019 and was adopted without amendment.
CT7.15 - Digital Transformation - Current and Future State
- Decision Type:
- ACTION
- Status:
- Adopted
Confidential Attachment - A plan to be applied to any negotiations carried on or to be carried on by or on behalf of the Board of Directors of TO Live
Board Decision
The Digital Transformation Committee recommends that the Board of Directors of TO Live:
1. Received the report (October 28, 2019) from the President and Chief Executive Officer, TO Live, for information.
2. Directed that Confidential Attachment 1 to the report (October 28, 2019) from the President and Chief Executive Officer, TO Live, remain confidential in its entirety as it pertains to a plan to be applied to any negotiations carried on or to be carried on by or on behalf of the Board of Directors of TO Live.
Decision Advice and Other Information
The Board of Directors of TO Live recessed its public meeting to meet in closed session to consider the item as it pertains to a plan to be applied to any negotiations carried on or to be carried on by or on behalf of the Board of Directors of TO Live.
Origin
Summary
The purpose of this report is to present the current and future state of TO Live's customer experience.
Background Information
https://www.toronto.ca/legdocs/mmis/2019/ct/bgrd/backgroundfile-139853.pdf
(October 23, 2019) Report from the President and Chief Executive Officer, TO Live on Digital Transformation - Current and Future State
https://www.toronto.ca/legdocs/mmis/2019/ct/bgrd/backgroundfile-139854.pdf
Confidential Attachment 1 - Digital Transformation - Current and Future State Attachment 1 - Customer Journey Map
Attachment 1 - Customer Journey Map
https://www.toronto.ca/legdocs/mmis/2019/ct/bgrd/backgroundfile-139856.pdf