Item - 2019.BA40.7

The Bid Award Panel adopted the following:

1.  Bid Award Panel grant authority to award the contract in accordance with the Contract Details set out in the report (August 15, 2019) from the Chief Purchasing Officer:

Call Number:

Request for Services RFS No. 7434-CM-19-04-01

Description:

The Vendor of Record (VOR) Arrangement for Service Category 8: Strategic Management and Planning Services for the provision of management consultant to review the services provided by all public facing City of Toronto divisions and perform a customer segmentation analysis, make recommendations on service and channel rationalization, report on the existing customer service operating model, and propose a future state operating model structure.

The contract will be awarded for a six (6) month term with no option to renew.

The Vendor of Record Arrangement commenced on June 16, 2018, and expires on June 15, 2022 with the option to extend for an additional 1-year term at the sole discretion of MGCS.

Recommended Proponent:

Deloitte Inc.

Contract Award Value:

$740,000 net of all applicable taxes and charges

$836,200 including HST and all applicable charges

$753,024 net of HST recoveries

Contract is expected to start on September 3, 2019 and end on March 3, 2020.

Call Issued:  July 11, 2019                        Call Closed:  August 1, 2019

Number of Addenda Issued: Three (3)

Number of Bids: Eight (8)

Table 2: Summary of Proposals Received for Request for Services No. 7434-CM-19-04-01

* Firms' technical Proposal does not meet the minimum technical threshold of 80 percent (or 64 points) in order for their cost information to be considered.

** Non-Compliant Proposal for not meeting mandatory requirement