Item - 2019.AU3.13

The Audit Committee requested:

1.  The General Manager, Facilities Management, to provide detailed reasons why Recommendations 3 and 9 contained in the Auditor General's 2016 report on Cleaning Services, have not been implemented, with specifics on which resources it would take for full implementation.

2.  The Auditor General report with any further recommendations necessary.

Both reports to be submitted to the October 25, 2019 meeting of the Audit Committee.

At its meeting of May 3, 2019, the Audit Committee directed staff to report back on recommendations 3 and 9 from the Auditor General's 2016 report "Audit of City Cleaning Services - Part 2: Maximizing Value from Cleaning Contracts." This report responds to this request for information and presents an overview of actions that Facilities Management has undertaken, and will continue to over the next few years, to address these recommendations. This includes the consolidation and standardization of custodial contracts and services in support of the City-Wide Real Estate transformation, which will consolidate and standardize facilities management functions City-wide; the development of new contract controls; and quality assurance measures. The report provides further detail on next steps that will be taken to ensure these recommendations are implemented and benefits will be realized.