Item - 2015.CD6.5

Tracking Status

CD6.5 - Updated Toronto Shelter Standards

Decision Type:
ACTION
Status:
Adopted
Wards:
All

City Council Decision

City Council on September 30, October 1 and 2, 2015, adopted the following:

 

1.  City Council adopt the updated version of the Toronto Shelter Standards, as set out in Attachment 1 to the report (September 2, 2015) from the General Manager, Shelter, Support and Housing Administration, for implementation throughout the shelter system.

Background Information (Committee)

(September 2, 2015) Report from the General Manager, Shelter, Support and Housing Administration, on Updated Toronto Shelter Standards
https://www.toronto.ca/legdocs/mmis/2015/cd/bgrd/backgroundfile-83314.pdf
Attachment 1 - Draft Toronto Shelter Standards (2015)
https://www.toronto.ca/legdocs/mmis/2015/cd/bgrd/backgroundfile-83315.pdf

Background Information (City Council)

(September 24, 2015) Supplementary report from the Executive Director, Social Development, Finance and Administration and the General Manager, Shelter, Support and Housing Administration on Board Governance for Not-for-Profit Corporations (CD6.5a)
https://www.toronto.ca/legdocs/mmis/2015/cc/bgrd/backgroundfile-84211.pdf

Communications (Committee)

(September 17, 2015) Letter from Councillor Paula Fletcher - Ward 30, Toronto-Danforth (CD.New.CD6.5.1)
https://www.toronto.ca/legdocs/mmis/2015/cd/comm/communicationfile-55255.pdf

Motions (City Council)

Motion to Adopt Item (Carried)

Vote (Adopt Item) Oct-02-2015 11:34 AM

Result: Carried Majority Required - CD6.5 - Adopt the item
Total members that voted Yes: 41 Members that voted Yes are Maria Augimeri, Ana Bail„o, Michelle Berardinetti, Jon Burnside, John Campbell, Christin Carmichael Greb, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Joe Cressy, Janet Davis, Glenn De Baeremaeker, Justin J. Di Ciano, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Rob Ford, Mark Grimes, Stephen Holyday, Jim Karygiannis, Norman Kelly, Mike Layton, Chin Lee, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Denzil Minnan-Wong, Ron Moeser, Frances Nunziata (Chair), Cesar Palacio, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, David Shiner, Michael Thompson, John Tory, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 4 Members that were absent are Paul Ainslie, Vincent Crisanti, Mary Fragedakis, Giorgio Mammoliti

CD6.5 - Updated Toronto Shelter Standards

Decision Type:
ACTION
Status:
Amended
Wards:
All

Committee Recommendations

The Community Development and Recreation Committee recommends that:

 

1.  City Council adopt the updated version of the Toronto Shelter Standards, as set out in Attachment 1 to the report (September 2, 2015) from the General Manager, Shelter, Support and Housing Administration, for implementation throughout the shelter system.

Decision Advice and Other Information

The Community Development and Recreation Committee:

 

1.  Requested the General Manager, Shelter, Support and Housing to report directly to City Council at its meeting on September 30, 2015 on the theme of Board Governance and include city requirements on Board member training for good governance.

 

2.  Requested the General Manager, Shelter, Support and Housing Administration to report to the Community Development and Recreation Committee on the supports that the City provides to help ensure Shelter service providers are successful, including supports when a shelter service is in crisis, including Second Base and any other youth shelters that have closed in the last five years.

Origin

(September 2, 2015) Report from the General Manager, Shelter, Support and Housing Administration

Summary

This report seeks Council approval of the updated Toronto Shelter Standards (2015). Updating the Toronto Shelter Standards is a key action of the Housing Stability Services Planning Framework (HSSPF), adopted by Council in 2013.

 

The updated Toronto Shelter Standards reflect Shelter Support and Housing Administration's (SSHA) commitment to delivering high quality service that is client-centred and outcome focused. The document is the product of extensive stakeholder involvement.  It reflects interests and concerns identified through client surveys, SSHA's complaint process and Quality Assurance Review, and takes into account leading practices, recent changes to applicable laws and municipal priorities.

 

The Toronto Shelter Standards are a clear set of expectations, guidelines and minimum requirements for the provision of shelter services in Toronto that, while raising the bar from previous versions, must remain attainable by shelter providers. Significant improvements to the Shelter Standards include new sections on Harm Reduction, Case Management and Service Planning with a Housing First focus, Emergency Preparedness and Business Continuity and Facilities Management. Clearly set principles of service delivery, staff code of conduct and client expectations are complemented by enhanced standards for LGBTQ2S clients and new mandatory staff training requirements, such as customer service, LGBTQ2S cultural competency and LGBTQ2S youth inclusion, working with people who have disabilities, trauma informed care and harm reduction. Advancing SSHA's commitment to continuous improvement, the new Shelter Standards also have a changed structure, organization and layout that will make them easier to read, find information, reference and update.

 

The revised Toronto Shelter Standards support the ongoing effort to transform Toronto's housing and homelessness services into an integrated, client-centered, outcome-focused service system that improves the ability of clients to achieve greater housing stability.

Background Information

(September 2, 2015) Report from the General Manager, Shelter, Support and Housing Administration, on Updated Toronto Shelter Standards
https://www.toronto.ca/legdocs/mmis/2015/cd/bgrd/backgroundfile-83314.pdf
Attachment 1 - Draft Toronto Shelter Standards (2015)
https://www.toronto.ca/legdocs/mmis/2015/cd/bgrd/backgroundfile-83315.pdf

Communications

(September 17, 2015) Letter from Councillor Paula Fletcher - Ward 30, Toronto-Danforth (CD.New.CD6.5.1)
https://www.toronto.ca/legdocs/mmis/2015/cd/comm/communicationfile-55255.pdf

Motions

1 - Motion to Amend Item (Additional) moved by Councillor Joe Mihevc (Carried)

That the General Manager, Shelter, Support and Housing report directly to Council at its meeting on September 30, 2015 on the theme of Board Governance and include city requirements on Board member training for good governance.


2 - Motion to Amend Item (Additional) moved by Councillor Paula Fletcher (Carried)

That the General Manager, Shelter, Support and Housing Administration report to the Community Development and Recreation Committee on the supports that the City provides to help ensure Shelter service providers are successful, including supports when a shelter service is in crisis, including Second Base and any other youth shelters that have closed in the last five years.


3 - Motion to Adopt Item as Amended moved by Councillor Paula Fletcher (Carried)
Source: Toronto City Clerk at www.toronto.ca/council